Care Management Associate - Engagement Hub

Are you passionate about making a positive impact on people's lives? Are you a natural problem-solver with excellent communication skills? If so, Aetna's Care Management Associate - Engagement Hub role may be the perfect fit for you! In this position, you will have the opportunity to work closely with patients, providers, and other healthcare professionals to ensure the best possible outcomes for our members. We are seeking a highly motivated individual with a strong background in healthcare and a desire to drive meaningful change in the industry. Join our team and be a part of a company that is dedicated to improving the health and well-being of individuals across the country. Develop and maintain strong relationships with patients, providers, and other healthcare professionals. Coordinate and facilitate communication between all parties involved in a patient's care. Conduct comprehensive assessments of patients' medical needs and develop personalized care plans. Proactively identify and address potential barriers to care and develop strategies to overcome them. Utilize evidence-based practices and resources to improve patient outcomes. Collaborate with team members to ensure all aspects of care are coordinated and delivered effectively. Keep accurate and up-to-date records of patient interactions and interventions. Monitor and evaluate the effectiveness of care plans and make adjustments as needed. Serve as a resource for patients, providers, and other team members regarding healthcare options and services. Stay current on industry trends and regulations to ensure compliance and provide the best possible care. Provide exceptional customer service and support to patients and their families. Continuously strive to improve processes and procedures to enhance the overall quality of care. Maintain confidentiality and adhere to all HIPAA regulations. Participate in training and development opportunities to enhance skills and knowledge. Act as an advocate for patients and promote a positive and supportive healthcare experience. Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job