Claims Operations Manager

Job Description: • Lead and develop your team: Train, coach, and mentor processors to perform at a high level while supporting their growth and success • Drive performance excellence: Use data, feedback, and process tools to ensure accuracy, productivity, and quality standards are consistently met or exceeded • Empower your people: Celebrate wins, address challenges constructively, and help each team member develop professionally • Collaborate across teams: Partner with departments like Quality, Compliance, and Product to keep operations aligned with company goals • Use insights to improve outcomes: Gather and analyze performance metrics, communicate results in one-on-one and team settings, and take action to drive results • Champion process improvement: Participate in pilots, special projects, and process redesigns that make our operations better and faster • Model accountability: Ensure policies and standards including attendance, telecommuting, and performance management are followed and consistently applied • Keep communication clear and timely: Share updates, priorities, and process changes with your team to keep everyone aligned • Lead through change: Adapt quickly and confidently in a fast-moving environment while keeping your team focused and motivated Requirements: • Proven experience leading or managing a team, with a focus on coaching and results • 5+ years of experience in claims processing or a related field (healthcare experience preferred) • 5+ years in a leadership or supervisory role • 3+ years of experience using metrics to manage team performance (quality, productivity, utilization) • Strong organizational, problem-solving, and communication skills • Comfortable working with claims systems and regulatory processes (a plus) • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools like chat and messaging platforms • A self-starter mindset — able to thrive in a fast-paced, dynamic environment Benefits: • Competitive salary, bonus opportunities, and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401(k) retirement plan • Paid vacation and company holidays • Opportunity to drive meaningful process improvements at a rapidly scaling, mission-driven company Apply tot his job