Customer Service Specialist for Australian eCommerce Store (Email and Live Chat)

• All applicants who apply correctly will hear back from us. We are Rushfaster, an online retailer of 21 years based in Australia. We sell high-quality products and are well known for our exceptional customer experience (5 stars on Google). We're looking to fill a part-time customer service & admin role where you'd provide very high-quality customer service via email & live chat predominately. This is an ongoing, secure position for the right person that could turn full-time. Please visit our website: Google Rushfaster to get an idea of who we are and what we are about. • *Benefits of working for our team:** - We're a remote team of passionate, positive people. It's always fun being part of a great team and it'll make your days so much more fun. - We look after our people and customers. 98.8% of our customers are happy with our service & products - fewer complaints and ‘difficult customers’ means a happier workday. We empower our team to solve the issues our customers have. - We’re focused on the environment and this affects our business decisions, product selection, and more. Know that you’re working with a company that is trying to leave the world a better place. - Our positions provide ongoing, regular work for the right team members. • *To be successful, you'll need:** - Have a positive, ''can-do" attitude. - Be able to work up to 20 hours per week in shifts that are within Australian hours of 8am-12 midnight (we are open 7 days). - Have excellent written and spoken English skills. - Be a problem solver and have attention to detail and the ability to figure things out. - Be passionate about solving the customer's problems and making their experience with us amazing. - Be willing and able to learn about our products in depth (through online research) so that you can easily answer customer questions. - Have very good computer skills and be willing and able to learn how different online tools work so that you can use them to your benefit. • *Responsibilities will include:** - Managing customer orders, fixing issues to get orders shipped - Responding to tickets (email/live chat) to resolve issues or questions quickly and effortlessly - Live chat - Coordinating pre-orders, proactive communication with customers to manage expectations - Adding product and improving product information based on customer questions or issues - Identifying areas of inefficiencies and bringing these up with the team to come up with solutions that improve the business - Handling warranties and returns • *Please note:** - You'll need to have a webcam and be able to meet with us via video call. - You should have a fast enough internet connection for clear voice and video calls. - You need a suitable home office setup that's clean and orderly. A second monitor is a plus. - We assess pay rates yearly, so only apply with a rate that you are comfortable working on for the first 1 year. • *How to apply:** If you feel this opportunity is exciting for you, please: 1. Record a sub 1-minute video that clearly shows your face and link it into your application. In this video please let us know: 1. why we should pick you, 2. why you want to work with us, and 3. an example of a specific time you gave amazing customer service to someone. 2. Please don’t give generic answers as your application will not stand out. 3. Tell us in bullet point form about your experience in similar roles. We look forward to speaking with you and hopefully welcoming you to our team. Apply tot his job