Enterprise Rent-A-Car – Shared Services Representative – Remote – Phoenix, AZ
Job title: Shared Services Representative - Remote Company: Enterprise Rent-A-Car Job description: Responsibilities • Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner • Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients • Identify and escalate customer service opportunities related to roadside assistance or delays in repairs • Extend replacement rentals to accommodate alternate transportation for fleet drivers • Consult with, and make recommendations to, clients regarding vehicle repair service progression • Relay repair approvals to repair facilities on behalf of the client Equal Opportunity Employer/Disability/Veterans #LI-REMOTE Qualifications Minimum Qualifications: • Must be willing to accept a minimum starting pay of $15.82 per hour Minimum 1 year of Customer Service experience Minimum 1 year of administrative support experience Must possess a valid driver’s license with a safe driving record Basic level or better proficiency with Microsoft Word, Excel, Access and Outlook * Must have the ability to meet all work from home technical requirements Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Work From Home (WFH) Requirements: • Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless) • High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as ) * Working web camera for virtual collaboration. Knowledge-Based Competencies: Executing • Takes action to meet goals and objectives • Follows a business plan • Accomplishes tasks according to the direction and instructions provided Customer Service • Provides excellent service to both internal and external customers • Meets others’ needs in a timely manner and with a positive attitude • Places others’ needs above one’s own needs Detail-Oriented • Demonstrates a strong attention to detail • Provides facts and details when conveying information • Thoroughly reviews information for accuracy and consistency Analyzing • Gathers and examines information from multiple sources • Studies facts and details • Considers past experiences and history Communication • Effectively communicates both verbally and in writing • Clearly communicates messages, thoughts, and ideas to others • Demonstrates strong presentation skills Flexibility • Readily adapts to change • Moves easily from one task or responsibility to another • Is able to perform tasks or complete processes in ambiguous situations Expected salary: $15.82 per hour Location: Phoenix, AZ Apply for the job now! Apply tot his job