Experienced 3rd Shift Customer Service Coordinator – Delivering Exceptional Support and Building Strong Relationships with Clients at blithequark

Introduction to blithequark blithequark is a leading large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. With over 11,000 full-time US employees in over 60 world-class US operations and a global footprint with more than 20,000 employees worldwide, blithequark is a dynamic and growing organization that offers a wide range of opportunities for career development and growth. We are committed to delivering exceptional service to our clients and are looking for a talented and experienced 3rd Shift Customer Service Coordinator to join our team. Job Summary We are seeking a highly skilled and experienced Customer Service Coordinator to work on our 3rd shift, supporting a specific client and assisting with any concerns, issues, and IT trouble tickets. The ideal candidate will have 1-3 years of experience in customer service or a related field and will be responsible for receiving and processing all customer calls, email, and mail inquiries, addressing customer concerns and handling follow-up, and performing clerical duties. This is a great opportunity to join blithequark, learn, and grow with a leading company in the industry. Key Responsibilities Receive and process all customer calls, email, and mail inquiries in a timely and professional manner Address customer concerns and handle follow-up to ensure resolution and customer satisfaction Handle all appointment verification and customer authorizations Perform clerical duties, including data entry and record-keeping Other duties as assigned by management Essential Qualifications Bachelor's or Associate's Degree preferred 2+ years of customer service or account management experience 2+ years of previous administrative experience Excellent communication and interpersonal skills Excellent customer relations skills Excellent organizational and analytical skills Excellent follow-up skills A professional telephone and correspondence manner Strong PC software and program skills, including MS Office, Excel, Word, or related programs Ability to multi-task and prioritize tasks effectively Strong attention to detail and ability to work independently Preferred Qualifications Experience working in a fast-paced customer service environment Knowledge of IT trouble ticketing systems and software Experience working with clients in the telecommunications or cable industry Bi-lingual or multi-lingual skills Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a 3rd Shift Customer Service Coordinator, you will have the opportunity to learn and grow with a leading company in the industry, develop your skills and knowledge, and advance your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career development planning. Work Environment and Company Culture blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a positive and supportive work environment that allows our employees to thrive and succeed. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are looking for employees who share these values and are passionate about delivering exceptional service to our clients. Compensation, Perks, and Benefits blithequark offers a competitive compensation and benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off. We also offer a range of perks and benefits, including employee discounts, recognition and reward programs, and opportunities for career advancement and growth. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge and opportunity to grow with a leading company, we encourage you to apply for the 3rd Shift Customer Service Coordinator position at blithequark. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity. How to Apply To apply for the 3rd Shift Customer Service Coordinator position, please click on the "Apply Job" link and follow the instructions to submit your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Equal Opportunity Employer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or personal characteristics. Apply for this job