**Experienced Bilingual Customer Service Representative (Bengali/English) – Health Care Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in dynamic environments where no two interactions are the same? If you're fluent in Bengali and English, with a proven track record in call centers, we invite you to join the team at blithequark as a Bilingual Customer Service Representative. **About blithequark** blithequark is a leading provider of innovative solutions in the health care industry. We're committed to empowering individuals and families to make informed decisions about their health care. Our team of dedicated professionals is passionate about delivering outstanding customer service, and we're seeking like-minded individuals to join our ranks. **Position Overview** As a Bilingual Customer Service Representative at blithequark, you'll be at the forefront of our client's operations, ensuring that beneficiaries receive the best possible service. This role involves handling inbound calls related to health care enrollment and assisting clients with their needs in both Bengali and English. You'll be the face of our organization, providing responsive service to client inquiries, guiding clients through the enrollment and disenrollment process, and ensuring all forms are completed accurately. **Key Responsibilities** * Handle calls efficiently, providing responsive service to client inquiries and resolving issues in a timely manner. * Assist clients in selecting the most suitable health plans, providing education on managed care and helping them make informed decisions about their health care. * Guide clients through the enrollment and disenrollment process, ensuring all forms are completed accurately and that clients understand the process. * Follow up with clients via email as needed to ensure satisfaction and completion of the enrollment process. * Collaborate with internal teams to resolve complex issues and provide exceptional customer service. * Stay up-to-date on product knowledge and industry developments to provide accurate information to clients. **What We Offer** * Competitive hourly rate of $18.00 with opportunities for advancement and career growth. * Comprehensive training and professional development to help you succeed in your role and advance your career. * A dynamic and supportive work environment that values diversity, equity, and inclusion. * Opportunities to work with a talented team of professionals who are passionate about delivering exceptional customer service. * Flexible work arrangements, including the option to work from home. **Requirements** * High school diploma/GED or higher. * At least 1 year of experience in customer service, preferably in a call center setting. * Excellent communication skills in both Bengali and English, with the ability to communicate complex information in a clear and concise manner. * Must be computer proficient, with experience using software applications such as CRM systems and Microsoft Office. * Ability to type at a minimum of 35 WPM. * Strong problem-solving skills, with the ability to think critically and resolve complex issues. * Excellent time management skills, with the ability to prioritize tasks and meet deadlines. **Preferred Qualifications** * Experience working in the health care industry, with knowledge of health care regulations and industry developments. * Certification in customer service or a related field. * Experience using software applications such as Salesforce or other CRM systems. * Bilingual skills in other languages, in addition to Bengali and English. **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner. * Strong problem-solving skills, with the ability to think critically and resolve complex issues. * Excellent time management skills, with the ability to prioritize tasks and meet deadlines. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong analytical skills, with the ability to analyze data and make informed decisions. * Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer service. **Career Growth Opportunities and Learning Benefits** * Opportunities for advancement and career growth, with a focus on developing your skills and expertise. * Comprehensive training and professional development, including on-the-job training and coaching. * Access to industry-leading tools and technologies, with opportunities to learn and develop new skills. * Collaborative and supportive work environment, with a focus on teamwork and collaboration. **Work Environment and Company Culture** * blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. * Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that is inclusive and supportive of all employees. * We offer flexible work arrangements, including the option to work from home, to help you balance your work and personal life. * We're committed to creating a culture of continuous learning and development, with opportunities to learn and grow in your role. **Compensation, Perks, and Benefits** * Competitive hourly rate of $18.00. * Comprehensive training and professional development. * Flexible work arrangements, including the option to work from home. * Opportunities for advancement and career growth. * Collaborative and supportive work environment. * Access to industry-leading tools and technologies. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Job Type** Contract **Pay** $18.00 per hour **Benefits** * Work from home **Shift** * 8 hour shift **Application Question(s)** * Do you have your own Windows-based laptop? **Experience** * Customer service: 1 year (Required) **Language** * English (Required) * Bengali (Required) **Location** * Virginia (Required) **Work Location** Remote Apply Job! Apply for this job