Experienced Bilingual Machine Learning Data Associate – Chinese Language Expertise for Innovative Customer Engagement Technology Solutions

Introduction to blithequark At blithequark, we are revolutionizing the way customers interact with our brand through cutting-edge technology solutions. Our Customer Engagement Technologies (CET) organization is at the forefront of developing innovative products that provide effortless self-service and automated solutions to our customers worldwide. As a leader in the industry, we recognize the importance of language in bridging the gap between our customers and our customer service associates. To achieve this, we are seeking a talented Bilingual Machine Learning Data Associate – Chinese to join our team and drive the improvement of machine translation technology. About the Role As a Bilingual Machine Learning Data Associate – Chinese, you will play a crucial role in enhancing the quality of our machine translation system, which aims to support high-quality, real-time translations for up to 39 languages. Your expertise in Chinese will be instrumental in auditing cross-language interactions, reviewing the quality of machine translations, and identifying areas for improvement. You will work closely with our Machine Learning team, Program Managers, and Product Managers to optimize the quality auditing and machine translation improvement processes, ensuring that our customers receive the best possible experience. Key Responsibilities Utilize your native-level translation and localization skills in Chinese to support internal and external customers and related products Test and proofread content in Chinese, documenting outcomes in English for stakeholders Navigate various internal tools to understand the customer journey and identify areas for improvement Collaborate with cross-functional teams to determine opportunities for optimizing the quality auditing and machine translation improvement processes Analyze thousands of interactions to identify trends and areas for improvement, and experiment with new approaches to enhance the customer experience Communicate effectively with stakeholders, including Program Managers, Product Managers, and the Machine Learning team, to ensure that your work is aligned with business objectives Requirements To be successful in this role, you must be a native Chinese speaker with fluency in English, both written and verbal. You should have a strong attention to detail, exceptional communication skills, and the ability to work in a dynamic environment. Additionally, you should have: 1+ years of business experience in localization and translation Customer service experience, with a customer-obsessed mindset Experience working in complex and frequently-changing environments Ability to interpret customer needs and frame them as clear requirements Strong analytical skills, with the ability to analyze large datasets and identify trends Preferred Qualifications While not required, the following qualifications are preferred: Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting Bachelor's Degree in a related field Practical knowledge of data processing needs and trade-offs Experience working with machine learning, Artificial Intelligence, and natural language understanding data Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As a Bilingual Machine Learning Data Associate – Chinese, you will have the opportunity to work on cutting-edge technology projects, collaborate with cross-functional teams, and develop your skills in machine learning, data analysis, and customer experience. You will also have access to a range of training and development programs, including mentorship opportunities, workshops, and conferences. Work Environment and Company Culture Our company culture is built on the principles of innovation, customer obsession, and ownership. We empower our employees to take ownership of their work, experiment with new approaches, and learn from their mistakes. Our work environment is dynamic, collaborative, and fast-paced, with a focus on delivering results that exceed customer expectations. We are committed to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds. Compensation and Benefits At blithequark, we offer a competitive compensation package that includes a range of benefits, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan. We also offer a range of perks, including flexible working hours, remote work options, and access to cutting-edge technology. Our compensation reflects the cost of labor across several US geographic markets, with a base pay range of $32,700/year to $70,000/year, depending on location and experience. Conclusion If you are a motivated and detail-oriented individual with a passion for language, technology, and customer experience, we encourage you to apply for this exciting opportunity. As a Bilingual Machine Learning Data Associate – Chinese at blithequark, you will have the chance to work on innovative projects, develop your skills, and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and shape the future of customer engagement technology.