**Experienced Customer Contact Center Representative – Retirement Services**

Are you passionate about delivering exceptional customer service and helping individuals achieve their retirement goals? Do you thrive in a dynamic and fast-paced call center environment? If so, we invite you to join our team at blithequark, a leading Fortune 500 Retirement Services Company, as a Customer Contact Center Representative. **About blithequark** At blithequark, we're committed to helping individuals and communities achieve a better financial future. Our purpose is to fight for everyone's opportunity for a better financial future, and we believe that every individual and community deserves access to financial opportunities. We're a company that values diversity, equity, and inclusion, and we're dedicated to creating a work environment where everyone feels welcome and valued. **Our Culture** We're proud to be a Great Place to Work, certified by the Great Place to Work Institute. Our culture is built on five core values: We Care, We Do the Right Thing, We Have Customer Passion, We Have a Winning Spirit, and We Are the We. We believe that our employees are the backbone of our company, and we're committed to providing a work environment that's flexible, supportive, and empowering. **The Role** As a Customer Contact Center Representative, you'll be the face of blithequark, providing exceptional service to our customers and helping them achieve their retirement goals. You'll be responsible for: * Building relationships with customers through inbound calls, emails, and chats * Educating customers on their retirement plans and responding to their inquiries * Providing financial advice and mentorship to customers * Resolving customer issues and concerns in a timely and professional manner * Collaborating with internal teams to ensure seamless customer experiences **What We Offer** We're committed to providing a comprehensive benefits package that includes: * Competitive base salary and monthly incentive program * Generous paid time off, including 20 days PTO, 9 paid holidays, and a flexible Diversity Celebration Day * Health, dental, vision, and life insurance plans * 401(k) Savings plan with generous company matching contributions * Paid training and development opportunities * Flexible work arrangements, including remote work options * A supportive and inclusive work environment **Requirements** To be successful in this role, you'll need: * A college degree and 1+ year of customer service experience, or 3+ years of customer service experience in lieu of a college degree * Strong communication and interpersonal skills * Ability to engage with customers, build rapport, and handle objections * Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, and navigating multiple systems * Strong learning agility and adaptability to new systems and processes * Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST **Preferred Qualifications** * Experience in the financial services industry * Bi-lingual skills, with a $3,000 pay differential * Strong analytical and problem-solving skills * Ability to work in a fast-paced, metric-driven environment **What We're Looking For** We're looking for a customer-focused individual who is passionate about delivering exceptional service and helping individuals achieve their retirement goals. If you're a team player with a strong work ethic and a commitment to excellence, we encourage you to apply. **How to Apply** To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We're an equal-opportunity employer and welcome applications from diverse candidates. **Equal Employment Opportunity** blithequark is an equal-opportunity employer and is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to be a Great Place to Work. **Reasonable Accommodations** We're committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the job application or interview process, please contact us. **Misuse of blithequark's Name in Fraud Schemes** We're committed to protecting our customers and employees from fraud schemes. If you suspect any misuse of our name or logo, please contact us immediately. **Certifications and Awards** We're proud to be certified as a Great Place to Work by the Great Place to Work Institute and to have received recognition as one of the World's Most Ethical Companies by Ethisphere, a member of the Bloomberg Gender-Equality Index, and a "Best Place to Work for Disability Inclusion" on the Disability Equality Index. **Join Our Team** If you're passionate about delivering exceptional customer service and helping individuals achieve their retirement goals, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career with a leading Fortune 500 Retirement Services Company. Apply for this job