**Experienced Customer Service Advisor - Energy (Leicester) at blithequark**

Are you a customer service enthusiast looking for a role that goes beyond the ordinary? Do you want to join a team that's passionate about making energy better for customers and the planet? Look no further than blithequark, where we're shaking things up in the energy industry. **About blithequark** blithequark is a forward-thinking company that's committed to changing the way energy is consumed and produced. We believe in empowering our customers with the knowledge and tools they need to make informed decisions about their energy usage. Our team is made up of like-minded individuals who are passionate about making a positive impact on the environment and the community. **Your Team** You'll be joining a talented and dynamic team of customer service advisors who are dedicated to delivering exceptional service to our customers. Our team is known for its friendly and approachable nature, and we're always looking for people who share our values and are passionate about making a difference. **It's Not Always Easy, But It's Worth It** We move fast, and things change quickly in our industry. But if you love a challenge and thrive in a fast-paced environment, we'll have your back every step of the way. You'll be working with a team of brilliant minds who are always looking for ways to improve and innovate. **What You'll Do** As a Customer Service Advisor at blithequark, you'll be responsible for providing exceptional service to our customers. Here are some of the key responsibilities you'll be expected to fulfill: * **Making Energy Easy**: Cut through the jargon and help customers understand their bills, meters, and tariffs without the headache. * **Solving Problems Like a Pro**: Whether it's a billing query, a meter issue, or a complex energy conundrum, you'll be on it, finding the best fix fast. * **End-to-End Service**: No endless transfers or passing the buck – you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time. * **Thinking on Your Feet**: No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. * **Treat Every Customer with Care**: We believe in warmth, kindness, and going the extra mile – because that's what good service looks like. * **Making a Difference**: Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact. **The Types of People We'd Love to Hear From** We're looking for people who are passionate about customer service and are eager to make a difference. Here are some of the key qualities we're looking for: * **Live for Great Customer Service**: You get a kick out of helping people and making their day that little bit better. * **Ask Questions and Embrace Change**: Things move fast here – you'll love learning new things and rolling with the punches. * **Have Each Other's Backs**: No egos, no lone rangers – just a team of brilliant people supporting each other to do their best. * **Care About the Planet**: We're fighting climate change, and we want people who share our passion for a greener future. * **Spot Problems and Fix Them**: If something's not working, you'll be the first to figure out a better way – and make it happen. * **Tackle Tough Calls Head-On**: Some conversations will be challenging, and some days will be non-stop – but you'll take it in stride, stay cool under pressure, and keep finding solutions. * **Look Out for Those Who Need It Most**: From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time. **Additional Information** Here are some of the benefits and perks you can expect as a Customer Service Advisor at blithequark: * **Hybrid Working**: For those out of training and performing well, you can work from home two days a week. * **EV Salary Sacrifice**: Drive electric and save money on fuel costs. * **Cycle-to-Work Scheme**: Get a bike and accessories at a discounted rate. * **Share Options**: Own a little piece of the pie and share in the company's success. * **Fully Stocked Kitchens**: Snacks are fuel for happiness, and we've got plenty of them. * **Weekly 'Family Dinner' Catch-Ups**: Join us for a meal and some team bonding. **Our Process** Our hiring process is designed to be flexible and accommodating. Here's what you can expect: * **First Stage Interview**: You'll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. * **Prep Call**: After your first interview, you'll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. * **Discovery Day**: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. * **Final Interview**: The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. **Are You Ready for a Career with Us?** We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customize your interview process for comfort and maximum magic! **Apply Now** If you're ready to join a team that's passionate about making a difference, apply now to become a Customer Service Advisor at blithequark. Apply for this job