Experienced Customer Service and Support Associate - Remote Payment Solutions Team (US) - Delivering Exceptional Experiences with blithequark

Join the blithequark Team: Where Customer Delight Meets Innovation blithequark is a pioneering service commerce platform that empowers over 600,000 global service-based businesses to accelerate growth, streamline operations, and boost retention. Our cutting-edge digital and mobile applications create seamless, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, blithequark offers end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We're on a mission to build an extraordinary company, and we're looking for talented, energetic, and motivated individuals to join our team. Our company culture and values are centered around creating a positive impact, and we're excited to share this journey with you. Learn more about our company, culture, and values here . About the Role: Customer Care Professional - blithequark Payment Solutions We're seeking a passionate Customer Care Professional to join our blithequark Payment Solutions team, focusing on our PaySimple product - the leading provider of SaaS Service Commerce solutions for SMBs. As a Customer Care Professional, you'll be the face of blithequark, providing exceptional support to our customers, resolving issues, and creating memorable experiences. Key Responsibilities: Passionately support PaySimple's commitment to creating an outstanding experience for each of our customers Take calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes Provide ad-hoc training for customers to ensure they're getting the most out of our product Master the PaySimple solution to provide customers with guidance on how to best use our product Express empathy for each customer's situation and work to understand and resolve the issue as quickly as possible Surprise and delight our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off Reduce cancellations by solving problems and offering solutions to customers experiencing any issues Essential Qualifications: Technical software experience a plus, but not required Must be friendly, professional, and committed to creating long-term relationships with our customers Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis Strong writing and phone skills Critical thinker and a willingness to problem-solve A team player who performs well independently Ability to multitask, take direction, and execute with precision Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment Preferred Qualifications: Previous experience in customer support or a related field Familiarity with SaaS products and payment solutions Experience working in a remote or distributed team environment What We Offer: Work Environment and Culture: blithequark is a global company with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. We're comfortable working remotely across different time zones, and this role can be based anywhere in the United States. If you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Benefits and Perks: Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Continued investment in your professional development through Udemy Robust health and wellness benefits, including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Student Loan Repayment Program Compensation: The target base compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise. Why Join blithequark? At blithequark, we're committed to creating a positive impact and fostering a culture of diversity, equity, and inclusion. We're an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you're passionate about delivering exceptional customer experiences, and you're looking for a challenging and rewarding role, we encourage you to apply. Join our team and be part of a company that's shaping the future of service commerce. Don't miss this opportunity to be part of a dynamic team and make a real difference in the lives of our customers. Apply now and start your journey with blithequark! Apply for this job