**Experienced Customer Service Associate – Last-Mile Delivery Support**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to introduce you to an extraordinary opportunity to join blithequark's dynamic team as a Delivery Station Customer Service Associate. At blithequark, we're revolutionizing the way we deliver customer orders, and we're looking for talented individuals like you to help us achieve our mission of being Earth's most customer-centric company. As a key member of our Customer Service team, you'll play a vital role in ensuring our customers receive their packages on time, as promised, while providing top-notch support and resolving issues efficiently. **About blithequark** blithequark is a leading innovator in the logistics industry, dedicated to providing best-in-class customer support and exceeding expectations. Our team is passionate about building new products and services every day, and we're committed to empowering our employees to make a real impact on our customers' happiness. With a focus on process improvement, customer experience, data analysis, and customer retention, we're constantly looking for ways to make our customer service even better. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, via phone, and via email to ensure their needs are met and exceeded * Empathizing with and prioritizing customer needs to provide personalized support * Upholding company values and respecting every customer interaction * Resolving issues and setting appropriate expectations with customers in a timely and effective manner * Clearly understanding and responding appropriately to customer concerns and issues * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the best possible customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **A Day in the Life** You'll be based at one of our last-mile delivery warehouses, where our leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll inform our delivery partners when a customer needs to reschedule a delivery and work to resolve delivery issues straight away, ensuring our customers get a great experience every time. **About the Team** Our Customer Service team is dedicated to being Earth's most customer-centric company, and we're an inclusive team who empower and look after our people. We're passionate about reducing customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Requirements** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, database searching, and instant messenger tools * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure your success * Flexible Full-Time (40+ hours per week) schedule * Opportunities to work with a diverse and inclusive team **Work Environment** * You'll be based at one of our last-mile delivery warehouses, where our leading logistics system operates * You'll work in an environment where the noise level varies and can be loud (hearing protection will be provided) * You'll work in an environment where the temperature may vary due to outside weather conditions and is not controlled * You'll be required to carry, lift, push, and pull up to 49 pounds, frequently push, pull, squat, bend, and reach, stand, and walk during shifts lasting up to 12 hours **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity to join blithequark's dynamic team as a Delivery Station Customer Service Associate. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! Apply for this job