Experienced Customer Service Manager – Restaurant Operations and Team Leadership

Introduction to blithequark At blithequark, we pride ourselves on delivering exceptional dining experiences to our customers, and we're looking for a highly skilled and experienced Customer Service Manager to join our team. As a leader in the restaurant industry, blithequark is committed to providing top-tier customer service, ensuring that every guest leaves our establishment feeling satisfied and valued. If you're a motivated and results-driven individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Job Overview As the Customer Service Manager at blithequark, you will be responsible for overseeing daily operations, ensuring that customers are happy, team members are satisfied, and profits are maximized. This is a challenging and rewarding role that requires a unique blend of leadership, communication, and analytical skills. You will be responsible for providing strategic direction to our restaurant staff, overseeing various operations, including performance management, scheduling, policy compliance, recruitment and selection, employee discipline, coaching and training, and performance evaluations. Key Responsibilities Providing strategic direction to restaurant staff to ensure that customers receive exceptional service and that team members are motivated and engaged Overseeing various operations, including performance management, scheduling, policy compliance, recruitment and selection, employee discipline, coaching and training, and performance evaluations Managing financial matters, such as inventory control, forecasting productivity, financial reporting, managing costs related to the sale of goods and services, and managing the cost of labor Attaining financial targets and implementing strategies to drive sales growth and increase profitability Implementing promotional tactics at a local level and executing marketing campaigns to drive customer engagement and loyalty Making morning deposits at the bank and managing cash reserves to ensure that the restaurant is financially stable Handling financial setbacks and developing strategies to mitigate risks and minimize losses Ensuring compliance with the Occupational Health and Safety Act and implementing measures to reduce the likelihood of workplace accidents and injuries Monitoring competitor activity, market developments, and expansion plans to stay ahead of the competition Maintaining uniformity across all blithequark products and services by executing established standards Developing and implementing strategies to overcome common customer service challenges and ensure that customers receive exceptional service Building strong relationships with suppliers and managing orders effectively to ensure that the restaurant is well-stocked and running smoothly Serving as the primary liaison between the District Manager and other market leaders, including store managers and team leaders, and actively engaging in communication to ensure that operational plans are executed seamlessly Requirements To be successful in this role, you will need to have at least three years of experience in a restaurant or food industry-related setting, combined with prior experience leading a team. You will also need to have effective communication and interpersonal skills, as well as a talent for coaching and development. Additionally, you will need to have strong analytical skills, a fundamental understanding of mathematics and accounting, and a focus on delivering exceptional customer service. Essential Qualifications At least three years of experience in a restaurant or food industry-related setting Prior experience leading a team Effective communication and interpersonal skills Talent for coaching and development Strong analytical skills Fundamental understanding of mathematics and accounting Focus on delivering exceptional customer service Preferred Qualifications Experience working in a fast-paced, dynamic environment Ability to work varied hours, including weekends Accountability to the District Manager Experience with inventory management, financial reporting, and labor management Knowledge of marketing and promotional tactics Experience with customer service software and technology Skills and Competencies To be successful in this role, you will need to have a range of skills and competencies, including: Strong leadership and management skills Excellent communication and interpersonal skills Ability to analyze financial data and make informed decisions Strong problem-solving and conflict resolution skills Ability to work in a fast-paced, dynamic environment Focus on delivering exceptional customer service Ability to build strong relationships with suppliers and stakeholders Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Manager, you will have the opportunity to develop your skills and knowledge, and to take on new challenges and responsibilities. You will also have the opportunity to work with a talented and dedicated team, and to contribute to the success of our organization. Learning Benefits As a Customer Service Manager at blithequark, you will have access to a range of learning and development opportunities, including: On-the-job training and coaching Formal training programs and workshops Mentorship and guidance from experienced leaders Opportunities to attend industry conferences and events Work Environment and Company Culture At blithequark, we are proud of our positive and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a workplace where our employees feel valued and empowered. As a Customer Service Manager, you will be part of a dynamic and fast-paced team, and you will have the opportunity to make a real difference in the lives of our customers and employees. Compensation, Perks, and Benefits As a Customer Service Manager at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary and bonus structure Comprehensive benefits package, including health, dental, and vision insurance Opportunities for career advancement and professional growth Recognition and reward programs for outstanding performance Access to exclusive employee discounts and perks Conclusion If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at blithequark, you will have the chance to make a real difference in the lives of our customers and employees, and to contribute to the success of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today to become a part of the blithequark team! Apply for this job