**Experienced Customer Service Representative - 100% Remote Work Opportunity**

Are you a customer service enthusiast looking for a challenging and rewarding role that allows you to work from the comfort of your own home? Do you have a passion for delivering exceptional customer experiences and making a positive impact on people's lives? If so, we invite you to join blithequark's dynamic Customer Service team as a Customer Service Representative! At blithequark, we're committed to providing best-in-class customer service to our clients and customers. As a Customer Service Representative, you'll play a vital role in helping students and alumni navigate their educational obligations and achieve their goals. With a focus on employee satisfaction and growth, we offer a unique opportunity for you to develop your skills, advance your career, and enjoy a work-life balance. **About blithequark** blithequark is a leading provider of Education FinTech services, founded in 2011 to help college students and alumni manage their student loan repayment. Since then, we've expanded our services to include Loan Servicing, Employer Student Loan Benefits, Student Loan Counseling, Student Enrollment Management, and Alumni Placement Verification Services. Our mission is to empower individuals to achieve financial stability and success through education. **Job Summary** As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients and customers through inbound and outbound calls, emails, chats, and text communications. You'll work closely with our team to resolve customer inquiries, provide timely and professional responses, and maintain accurate records. With a focus on productivity, attention to detail, and effective communication, you'll be an integral part of our customer service team, helping us deliver outstanding results and exceed customer expectations. **Key Responsibilities** * Provide best-in-class customer service through inbound and outbound calls, emails, chats, and text communications * Meet or exceed productivity and performance targets, including call volume and resolution rates * Utilize CRM systems to track customer interactions, update records, and provide follow-up support * Adhere to company policies, procedures, and federal and state laws governing the industry * Collaborate with team members to resolve complex customer issues and provide timely support * Maintain accurate records, including demographic and contact information, and notate all interactions * Comprehend training material on various topics and share new concepts and content with the team * Attain Key Performance Indicators (KPIs) and monthly performance goals **What You Need to Succeed** * Passion for delivering exceptional customer experiences and making a positive impact on people's lives * Excellent communication and interpersonal skills, with the ability to establish and maintain rapport with customers * Attention to detail and ability to prioritize tasks in a fast-paced and deadline-driven environment * Self-motivation and ability to work independently, with minimal supervision * Proficiency in using various technical devices and systems, including CRM software * Ability to troubleshoot common computer issues and provide technical support to customers * High school diploma or equivalent required; prior customer service experience preferred **Why Join Our Team?** At blithequark, we're committed to creating a positive and inclusive work environment that supports employee growth and satisfaction. As a Customer Service Representative, you'll enjoy: * Competitive benefits package, including medical, dental, vision, and life insurance * Advancement opportunities and career growth prospects * Diverse experience working on various lines of business, including Loan Servicing, Employer Student Loan Benefits, and Student Loan Counseling * Work-from-home (WFH) flexibility, with a reliable internet connection required * Company-provided equipment and training to support your success **Training and Onboarding** During the first two weeks of employment, you'll participate in comprehensive training, Monday through Friday, between 8 am and 5 pm CST. Our training program will cover essential skills, company policies, and procedures, ensuring you're equipped to excel in your role. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Our hiring process is based on merit, competence, performance, and business needs, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. **E-Verify Participation** blithequark participates in E-Verify, a federal government program that helps employers verify the employment eligibility of new hires. We will provide the federal government with your Form I-9 information to confirm your authorization to work in the United States. **How to Apply** If you're a motivated and customer-focused individual looking for a rewarding career opportunity, apply now to join blithequark's Customer Service team! Apply for this job