Experienced Customer Service Representative – Retail and Sales Environment with Opportunities for Growth and Development

Introduction to blithequark Imagine working for a company that has been a cornerstone of the community for decades, providing essential services that make life easier for small businesses and consumers alike. At blithequark, we pride ourselves on being a dynamic and supportive workplace that values diversity, inclusion, and the success of our team members. With nearly 700 locations across North America, Central America, South America, and Africa, we are a global leader in printing and shipping solutions. Our people are the driving force behind our purpose, and we are committed to helping them grow and thrive in their careers. Job Overview As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers and providing them with exceptional service and support. You will be responsible for assisting customers with all store services and products, operating the point-of-sale system, and performing other duties as assigned. If you are passionate about delivering outstanding customer experiences and are looking for a career with opportunities for growth and development, we want to hear from you. Key Responsibilities Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by blithequark Provide exceptional customer service skills, translating customer requirements into final products or services Process customer sales through the point-of-sale system, up-sell, and cross-sell products and services Open and close the center, cash register, and other center systems, maintaining a high level of organization and attention to detail Assist management in maintaining, ordering, and stocking inventory, ensuring the center is consistent with established standards Interact with couriers, vendors, and store staff, building strong relationships and providing excellent communication Sort and deposit mail in private mailboxes, capture, complete tasks, and organize Virtual Mail Essential Qualifications Previous customer service or sales experience in a retail environment Exceptional customer service skills, with the ability to handle customer complaints and problems in a professional manner Strong attention to detail, with outstanding time management and organizational skills A high school diploma or equivalent required, with a valid driver's license Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software Ability to work flexible hours, with some supervisory skills preferred Preferred Qualifications Experience working in a fast-paced retail environment, with a strong ability to multitask and prioritize tasks Excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members Strong problem-solving skills, with the ability to think critically and outside the box Experience with inventory management, cash handling, and point-of-sale systems Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our team members grow and develop in their careers. We offer comprehensive training programs in management, sales, operations, print, signs, design, and marketing, providing you with the skills and knowledge you need to succeed. Whether you are just starting out or looking for a new challenge, we have exciting roles to suit you. Our career paths are designed to help you achieve your goals, with opportunities for advancement and professional growth. Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive, with a strong focus on teamwork and collaboration. We value diversity and inclusion, and our global workplaces are representative of our customers and communities. We believe in having fun and laughing together, with a strong emphasis on humanity and hard work. Our company culture is built on the principles of flexibility, collaboration, and mutual respect, providing a positive and productive work environment for all team members. Compensation, Perks, and Benefits We offer a competitive compensation package, with a starting hourly rate of $14.00. Our benefits include health insurance, paid time off, and opportunities for advancement. We also offer flexible scheduling, with a focus on work-life balance and employee well-being. Our perks and benefits are designed to support your physical and mental health, with a strong emphasis on safety and efficiency in the workplace. Physical and Safety Requirements Must be able to stand behind a sales counter for extended periods of time Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, by phone, and in-person May be required to operate a motor vehicle Must perform all duties in a safe and efficient manner Conclusion If you are passionate about delivering exceptional customer experiences and are looking for a career with opportunities for growth and development, we want to hear from you. At blithequark, we are committed to helping our team members succeed, with a strong focus on diversity, inclusion, and employee well-being. Apply today to join our dynamic and supportive team, and take the first step towards a rewarding and challenging career in customer service. Apply for this job