**Experienced Customer Service Specialist – Logistics & Freight Forwarding**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and excel in accurately articulating information to customers? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Specialist in our busy Essex branch. **About blithequark** blithequark is a leading logistics and freight forwarding company that prides itself on providing innovative solutions to meet the evolving needs of our customers. Our team is dedicated to delivering exceptional service, and we're looking for a talented Customer Service Specialist to join our ranks. **Job Summary** As a Customer Service Specialist at blithequark, you will be the face of our company, interacting with customers, service partners, and colleagues on a daily basis. You will be responsible for validating and scheduling daily customer bookings, handling general customer queries via email and live chat, and providing pricing and delivery information on request. You will also be expected to resolve customer issues with empathy, liaise with service partners and suppliers to resolve operational issues, and identify and feedback possible improvements to current systems and processes. **Key Responsibilities** * Validate and schedule daily customer bookings * Handle general customer queries via email and live chat * Provide pricing and delivery information on request * Resolve customer issues with empathy * Liaise with service partners and suppliers to resolve operational issues * Identify and feedback possible improvements to current systems and processes * Assist in other projects to further the goals of the business **Essential Qualifications** * 1-2 years of experience in a customer-facing role, preferably in a logistics or freight forwarding environment * Excellent communication and interpersonal skills * Ability to work under pressure and prioritize tasks effectively * Strong problem-solving and analytical skills * Proficient in Microsoft Office and other software applications * Ability to work in a fast-paced environment and adapt to changing priorities **Preferred Qualifications** * Experience in a similar role within the logistics or freight forwarding industry * Knowledge of logistics and freight forwarding processes and procedures * Certification in customer service or a related field * Fluency in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work under pressure and prioritize tasks effectively * Strong problem-solving and analytical skills * Proficient in Microsoft Office and other software applications * Ability to work in a fast-paced environment and adapt to changing priorities * Strong attention to detail and accuracy * Ability to work collaboratively as part of a team **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Specialist, you will have opportunities to: * Develop your skills and knowledge in logistics and freight forwarding * Take on additional responsibilities and projects * Participate in training and development programs * Collaborate with colleagues from diverse backgrounds and industries * Contribute to the growth and success of our company **Work Environment and Company Culture** Our Essex branch is a dynamic and fast-paced environment that requires flexibility and adaptability. As a Customer Service Specialist, you will be working in a team-oriented environment with a focus on delivering exceptional customer experiences. We value diversity, inclusivity, and respect, and we strive to create a workplace that is welcoming and supportive of all employees. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Starting salary in the region of £25,500 * Opportunities for career growth and advancement * Comprehensive training and development programs * Collaborative and supportive work environment * Flexible working hours and remote work options **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your CV and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. You can reach us via our website or by calling us directly. We're always happy to chat and answer any questions you may have. **Referral Program** We offer a referral program for candidates who recommend friends or colleagues for this opportunity. If you know someone who would be a great fit for this role, please forward this advert to them or send us their details. We'll take care of the rest, and you'll receive a referral fee for each candidate we place. **Confidentiality** Please note that we do not advertise all of our vacancies as some are highly confidential. If you're interested in this opportunity or have any questions, please submit your CV to us directly or call us in complete confidence. **Join Our Contacts List** If you'd like to stay up-to-date on our latest vacancies and job opportunities, please join our contacts list by sending us your CV and a brief introduction. We'll make sure to keep you informed of relevant job openings that match your skills and experience. Apply for this job