**Experienced Customer Success Manager – Americas Region at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Success Manager to join our team in the Americas region. As a key member of our Customer Success team, you will play a critical role in driving customer satisfaction, retention, and growth. **About blithequark** blithequark is revolutionizing the way employers access talent and employees pursue opportunities. Our mission is to empower employers to be free from geographical boundaries, allowing them to tap into a global talent pool. With a full-range people management tool, employee benefits, and financial benefits, we enable clients to hire anyone from anywhere with just one click. Our platform has already made a significant impact, managing employees and contractors for Fortune 500 companies like Microsoft and Mastercard, as well as top startups worldwide. **The Role** As a Customer Success Manager at blithequark, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto our platform and serve as their primary point of contact for any future needs. Your expertise will be invaluable in helping us deliver a world-class platform and unparalleled service to our clients. **Key Responsibilities:** * Manage a portfolio of customers with full ownership of onboarding them onto the blithequark platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress. * Form long-lasting relationships with clients, becoming their trusted advisor on global employment. * Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date. * Input into CS team improvements and projects. * Provide feedback on the blithequark platform from clients to our Product team for consideration for future product roadmap. * Keep up to date with Product releases so you are a platform expert. * Keep clients updated on new blithequark platform features and enhancements. * Proactively manage any account or service issues relating to blithequark services, providing action plans to resolve problems quickly and efficiently. **What You'll Need:** * At least 3 years of experience in Account Management or Customer Success related roles, ideally in a SaaS platform business. * At least 2 years of experience working in global HR, Payroll or Global Mobility. * Excellent English communication skills. * Clear communication and strategic thinking, as we're working with many people from all over the world. * Time Management, with the ability to structure your work day and tasks to ensure you accomplish all responsibilities while maintaining a work-life balance. * Collaboration, with the ability to work together with all sorts of different people in all sorts of different places. * Independence and autonomy, with the ability to use your own initiative to solve problems and get answers. * Empathy, with excellent people skills to connect and motivate yourself and others around you. * Motivation, with a passion for delivering exceptional customer experiences and consistently exceeding quotas. **How You'll Work:** * You will be part of a dynamic, remote team that values respect, kindness, and the right to fail. * You will have the freedom to work independently, using your own initiative to solve problems and get answers. * You will be expected to communicate clearly and strategically, adapting to different communication styles and needs. * You will be responsible for managing your time effectively, prioritizing tasks, and meeting deadlines. * You will be part of a team that values diversity and inclusion, and is committed to creating a culture that is welcoming and inclusive. **Why Work at blithequark?** * Startup environment: You will have a voice and can influence and grow rapidly in a dynamic, fast-paced environment. * Build and scale from scratch: You will have the opportunity to experience hyper-growth and help build a great team of professionals worldwide. * Work for a market leader: You will be part of a team that counts market-leading companies like Microsoft and Mastercard as happy customers. * Competitive compensation and perks: You will receive competitive compensation, top-of-the-range work equipment, 100% remote work, and PTO regulated by local statutory. * Culture: You will be part of a team that values respect, kindness, and the right to fail, and is committed to creating a culture that is welcoming and inclusive. **What We Offer:** * Competitive compensation and benefits package. * Top-of-the-range work equipment and software. * 100% remote work, with the flexibility to work from anywhere. * PTO regulated by local statutory. * Opportunities for professional growth and development. * A dynamic, fast-paced work environment. * A team that values respect, kindness, and the right to fail. * A culture that is welcoming and inclusive. If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Success Manager in the Americas region. Apply for this job