**Experienced Customer Support Associate – Web & Cloud Application Support**

Are you passionate about delivering exceptional customer experiences and resolving complex issues with a smile? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's Customer Support team as a Customer Support Associate in our Hawaii/West region. At blithequark, we empower our customers to bring their ideas to life and make it easy for them to succeed. Our Customer Support team is the front line of our customer experience, working tirelessly to resolve issues, answer questions, and provide exceptional support to our users. As a Customer Support Associate, you will be the voice of blithequark, delivering a positive and personalized experience to every customer interaction. **About blithequark** blithequark is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. **The Role** As a Customer Support Associate, you will be responsible for: * Responding to customer-submitted live chats and email in a timely manner * Troubleshooting and guiding customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries * Independently meeting targets across Quality, Productivity, and Customer Satisfaction, in email and live chat * Staying up to date on new product features and improvements * Identifying isolated customer experiences and escalating important issues * Working a 40-hour work week that spans weekends and holidays as our customers need us **What We're Looking For** * 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) * Expertise with written communication and the ability to spot spelling and grammar errors * Proficiency with decoding conversations, identifying the cause, and aligning on end goals * Capability of prioritizing competing requests * Familiarity with the blithequark platform * Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused * Currently live in Arizona, Hawaii, Idaho, Utah, New Mexico, Oregon, or Washington **Benefits & Perks** * A choice between medical plans with an option for 100% covered premiums * Health Savings Account with blithequark funding * Fertility and adoption benefits * Supplemental Insurance plans * Headspace mindfulness app subscription * Global Employee Assistance Program * Retirement benefits with employer match * Flexible paid time off * 20 weeks for parental leave and up to 12 weeks to care for an ill family member * $100 per month remote stipend * Access to supplemental insurance plans for additional coverage * Education reimbursement * Employee donation match to community organizations * 8 Global Employee Resource Groups (ERGs) **Cash Compensation Range: $17.55 USD per hour** The hourly rate for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay. **What We Offer** * A dynamic and supportive work environment * Opportunities for career growth and professional development * A comprehensive benefits package * A competitive salary and bonus structure * A chance to work with a talented and passionate team * A commitment to diversity, equity, and inclusion **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a team that is dedicated to empowering entrepreneurs and small businesses, apply now to become a Customer Support Associate at blithequark. **Note** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Disclaimer** blithequark will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. **Apply Now** **About the Hiring Process** The hiring process for this role will involve a series of interviews and assessments to ensure that you have the skills and experience required to succeed as a Customer Support Associate at blithequark. We will also conduct background checks and verify your work history to ensure that you are a good fit for our team. **What to Expect** * A comprehensive onboarding process to ensure that you have the skills and knowledge required to succeed in this role * Ongoing training and development opportunities to help you grow and develop in your career * Regular feedback and coaching to help you improve your performance and achieve your goals * A supportive and inclusive work environment that values diversity, equity, and inclusion **Join Our Team** If you're passionate about delivering exceptional customer experiences and want to join a team that is dedicated to empowering entrepreneurs and small businesses, apply now to become a Customer Support Associate at blithequark. Apply for this job