**Experienced Customer Support Representative – TurboTax Software Navigation and Tax Support**

Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team of customer support representatives, providing top-notch assistance to TurboTax customers from the comfort of their own homes. As a key member of our remote team, you will have the flexibility to create your own schedule while making a real difference in the lives of our customers. With a strong focus on customer satisfaction, you will be the go-to expert for all things TurboTax, guiding customers through software navigation, locating prior returns, and managing various support channels. **About blithequark** blithequark is a leading provider of innovative solutions for individuals and businesses. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a focus on remote work and flexible scheduling, we offer a unique opportunity for talented individuals to join our team and make a meaningful impact. **Responsibilities** As a Customer Support Representative for blithequark, you will be responsible for: * Assisting customers with software navigation for TurboTax, ensuring a seamless user experience and resolving any technical issues that may arise. * Helping customers locate prior returns and amendments, providing clear guidance and support to ensure they can access the information they need. * Escalating calls when necessary, working closely with internal teams to resolve complex issues and provide a high level of customer satisfaction. * Providing support via phone, video chat, and traditional chat channels, adapting to the needs of each customer and delivering exceptional service. **Requirements** To succeed in this role, you will need: * A sincere desire to assist customers, with a passion for delivering exceptional service and support. * Tech-savvy skills and proficiency with computers, including a strong understanding of software applications and technical systems. * The ability to multi-task and navigate multiple systems, prioritizing tasks and managing your time effectively. * Excellent communication skills, with a friendly tone and professional demeanor that puts customers at ease. **Nice-to-Haves** While not required, the following skills and experiences are highly desirable: * Experience in customer service roles, with a proven track record of delivering exceptional service and support. * Familiarity with tax software or financial services, providing a deeper understanding of the products and services we offer. **Benefits** As a member of our remote team, you will enjoy: * A flexible schedule that allows you to create your own work-life balance. * The opportunity to work from home, reducing commuting time and increasing productivity. * A referral program that rewards you for bringing in new talent to our team. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to: * Ongoing training and development opportunities, ensuring you stay up-to-date with the latest software and technical advancements. * Career growth opportunities, with a clear path for advancement to leadership roles and specialized positions. * A collaborative and supportive work environment, where your ideas and contributions are valued and recognized. **Work Environment and Company Culture** As a remote team member, you will be part of a dynamic and diverse group of individuals who share a passion for delivering exceptional customer service. Our company culture is built on the principles of: * Collaboration and teamwork, with a focus on open communication and mutual support. * Innovation and creativity, with a commitment to staying ahead of the curve in terms of technology and industry trends. * Customer satisfaction, with a relentless focus on delivering exceptional service and support. **Compensation, Perks, and Benefits** As a valued member of our team, you can expect: * Competitive compensation and benefits packages, tailored to meet the needs of our remote team members. * A comprehensive benefits program, including health insurance, retirement plans, and paid time off. * Access to cutting-edge technology and tools, ensuring you have the resources you need to succeed in your role. **Conclusion** If you are a motivated and customer-focused individual with a passion for technology and problem-solving, we invite you to join our team at blithequark. As a Customer Support Representative, you will have the opportunity to make a real difference in the lives of our customers, while enjoying a flexible schedule and a supportive work environment. Apply now to take the first step towards a rewarding and challenging career with blithequark! Apply for this job