Experienced Full Stack Customer Experience Engineer – Cloud Application Reliability and Service Level Objectives Implementation

Join the Team that's Revolutionizing Cloud Computing at blithequark At blithequark, we're on a mission to empower every person and organization on the planet to achieve more. Our Cloud Customer Experience (CXP) team is at the forefront of this mission, working tirelessly to ensure that our customers' businesses thrive on our cloud platform. We're a team of customer-obsessed problem-solvers, dedicated to delivering high-quality and reliable cloud experiences that turn our customers into fans. About Our Team and Culture We're a diverse and inclusive team that values growth, learning, and collaboration. We believe that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Our culture is built on the principles of respect, integrity, and accountability, and we're committed to creating an environment where everyone can thrive. As a Customer Experience Engineer at blithequark, you'll be part of a fast-growing team that's passionate about cloud computing, customer experience, and innovation. You'll work in a start-up like environment, building automations, observability, proactive & SLO monitoring experiences that exceed our customers' expectations. Job Summary We're looking for a highly skilled Customer Experience Engineer to join our Observability team. As a key member of our team, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in blithequark Cloud. You'll design, implement, and maintain robust SLO monitoring systems to track and meet the service level objectives defined in our offerings and customer engagement agreements. Key Responsibilities Collaborate with customers to jointly define and establish SLOs and Service Level Indicators (SLIs) that align with their business goals and expectations. Instrument code to measure SLOs, develop solutions to detect SLO breaches, and create automated solutions and troubleshooting guides to remediate or mitigate SLO breaches. Work closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues. Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration. Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans and proactively engaging customers on SLO performance. Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs. Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes. Requirements and Qualifications Essential Qualifications Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience with designing, implementing, debugging, and launching commercial software products or web services. OR equivalent experience. 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in cloud - blithequark Cloud (or AWS/GCP). Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers. 2+ years of experience in an external client-facing role. Preferred Qualifications Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology. OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology. OR equivalent experience. 2+ years customer-facing experience. What We Offer At blithequark, we're committed to creating a culture of inclusion and growth. Here are some of the benefits and perks you can expect: Competitive salary range: $112,000 - $218,400 per year (varies by location). Opportunities for career growth and professional development. Collaborative and dynamic work environment. Diverse and inclusive team culture. Flexible work arrangements and remote work options. Access to cutting-edge technologies and tools. Comprehensive benefits package, including health insurance, retirement savings, and paid time off. How to Apply If you're passionate about cloud computing, customer experience, and innovation, we want to hear from you! Please submit your application, including your resume and a cover letter, to join our team at blithequark. We're an equal opportunity employer, and we welcome applications from diverse candidates. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know. Don't miss this opportunity to join our team and be part of the revolution in cloud computing! Apply now and help us empower every person and organization on the planet to achieve more. Apply for this job