**Experienced Full Stack Customer Service Advisor – Telecommunications and Utilities Industry**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you to join our team at blithequark as a Remote Customer Service Advisor. **About blithequark** blithequark is a dynamic and innovative company that's revolutionizing the utilities industry by providing a one-stop-shop for energy, broadband, mobile, and insurance services. Our mission is to simplify the lives of our customers by offering a seamless and hassle-free experience. We're committed to delivering award-winning customer service, and we're looking for talented individuals like you to join our team and help us achieve our ambitious goals. **Why Join blithequark?** At blithequark, we put people first. We believe in creating a diverse and inclusive work environment where everyone feels valued and supported. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing ongoing learning and development opportunities to ensure our employees thrive in their roles. **The Role** As a Remote Customer Service Advisor, you'll be the first point of contact for our customers across multiple contact channels, including phone, email, and live chat. Your primary responsibility will be to resolve customer issues efficiently and effectively, ensuring that our customers receive the highest level of service. You'll work closely with our team to troubleshoot complex problems, offer new or additional services, and help customers with their bills and payments. **Key Responsibilities:** * Manage customer issues related to slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, billing and barring issues, and more * Troubleshoot issues from the service entry point (phone socket) up to and including some device support * Offer new or additional services where appropriate * Help customers with their bills and take payments * Work towards Key Performance Indicators (KPIs) such as First Call Resolution, Customer Ease Score, Average Handling Time, Quality & Compliance **What You'll Need:** * A stable and strong internet connection with a minimum speed of 25Mbps Download and 4Mbps Upload * A dedicated, quiet workspace with a workstation, plenty of natural light, access to fresh air, and no distractions * Currently residing in the UK with eligibility to live and work in the UK **What We Offer:** * £26,800 per annum * 33 days holiday inclusive of Bank Holidays * Full induction and all the kit you need to do your job * Discount on our services and our coveted Cashback Card for free * Matched contribution pension scheme and life assurance up to 4x your salary * Employee Assistance Programme including free counselling and legal advice * Free virtual GP service plus discounts on healthcare and medical cash plans * Enhanced family-friendly policies designed to help you and your family thrive * Lots of opportunities to have fun with your team throughout the year, virtually and in person * Ongoing learning, development, and training to ensure you thrive in your role **What We're Looking For:** * A customer service enthusiast with a passion for delivering exceptional experiences * Excellent communication and problem-solving skills * Ability to remain calm under pressure and thrive in a fast-paced environment * Motivation to meet goals and targets, with a strong sense of responsibility, integrity, and efficiency * Patience, empathy, and emotional intelligence * Good timekeeping and commitment * Ability to work independently and as part of a team **How to Apply:** If you're excited about this opportunity and want to join our team at blithequark, please submit your application. We welcome applications from diverse and varied backgrounds, so don't be afraid to apply even if you don't meet all the criteria. We can't wait to hear from you! **Equal Opportunities:** blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We provide a diverse and inclusive work environment where everyone feels valued and supported. If you have any specific needs or requirements, please don't hesitate to contact us. We're committed to providing a fair and equal opportunity for everyone. **Background Checks:** Please note that if you're successful and offered a role at blithequark, you'll be subject to a background check. We reserve the right to withdraw an offer of employment if the background check is unsatisfactory or incomplete. **Join Our Team:** At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive impact on our customers' lives. If you share our values and are excited about this opportunity, please join our team and help us achieve our ambitious goals. Apply for this job