**Experienced Online Chat Specialist – Customer Support Representative**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking an exceptional Online Chat Specialist to join our dynamic team. If you're a motivated and enthusiastic individual with a passion for delivering top-notch customer service, we want to hear from you. **About arenaflex** arenaflex is a rapidly growing company that's dedicated to providing cutting-edge solutions to businesses across various industries. Our team is comprised of talented professionals who share a common goal: to exceed customer expectations and drive business success. As a remote-based company, we offer a unique work environment that allows our employees to work from the comfort of their own homes while still being part of a dynamic and collaborative team. **Job Summary** We're seeking an experienced Online Chat Specialist to join our team as an entry-level customer support representative. As an Online Chat Specialist, you'll be responsible for engaging with customers through live chat, responding to their queries, and providing exceptional customer service in real-time. You'll be working closely with our Online Chat Manager to ensure that our customers receive prompt and accurate assistance. **Responsibilities** As an Online Chat Specialist, you'll be responsible for: * Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns * Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary * Creating relationships with new customers to better understand and achieve their needs * Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately * Promoting interest in client products and services * Consistently achieving established standards of the position * Continually portraying and projecting a positive and professional image * Providing administrative support to the customer service team * May assist with overflow work and other duties as needed **Key Skills and Qualifications** To be successful in this role, you'll need to possess the following skills and qualifications: * Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment * PC keyboarding and internet experience * Strong communication and interpersonal skills, including written and verbal * Upbeat, positive attitude and professional demeanor * Articulate and well-accustomed to a client-facing role * Ability to compose professional emails (a plus) * Proficient written and verbal communication skills in English * Basic technical skills (able to navigate through smartphone and computer applications) * Upbeat, positive, kind, and empathetic personality **What We Offer** As an Online Chat Specialist at arenaflex, you'll enjoy a range of benefits and perks, including: * Company equity program * Medical, dental, life, and vision insurance * Unlimited paid time off * Paid family leave * Short-term disability * 401k plan * Reimbursement for education and professional development * Employee assistance program **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's supportive, collaborative, and fun. As a remote-based company, we offer the flexibility and autonomy to work from the comfort of your own home while still being part of a dynamic and innovative team. We're passionate about delivering exceptional customer service and driving business success, and we're looking for talented individuals who share our vision. **How to Apply** If you're a motivated and enthusiastic individual with a passion for delivering top-notch customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and respectful of all individuals. Apply for this job