**Experienced Senior Customer Success Manager – Fraud/AML Strategy at blithequark**

Are you a seasoned professional with a passion for driving business growth and mitigating risk through innovative fraud detection and anti-money laundering (AML) solutions? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Senior Customer Success Manager – Fraud/AML Strategy. **About blithequark** blithequark is the world's leading AI-powered Fraud and Risk Platform, delivering unparalleled detection coverage and scalability to organizations across the globe. Our open SaaS platform empowers businesses to act on fast-evolving fraud and money laundering activities in real-time, leveraging patented unsupervised machine learning technology, advanced device intelligence, and powerful decision engines. With a culture that's open, positive, collaborative, and results-driven, we're a team of world-class experts in big data, machine learning, security, and scalable infrastructure. **Position Overview** As a Senior Customer Success Manager (CSM) at blithequark, you'll serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You'll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform. **Key Responsibilities** * Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization * Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies * Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency * Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes * Translate customer insights into actionable feedback for internal roadmap planning and product improvements * Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration * Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment * Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases **Requirements** * 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries * Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection * Experience working with machine learning-based detection systems and/or rule engines for fraud prevention * Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation * Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders * Confident in leading customer-facing discussions and executive presentations * Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously * Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus **Benefits** * Bonus * Stock options * Retirement Plan * Health Insurance **Work Environment and Company Culture** As a remote-based position, you'll have the flexibility to work from anywhere in the U.S. or Canada, preferably in the Eastern Time Zone. Our culture is open, positive, collaborative, and results-driven, with a team of world-class experts in big data, machine learning, security, and scalable infrastructure. We're passionate about driving business growth and mitigating risk through innovative fraud detection and AML solutions. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Senior Customer Success Manager, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge in fraud detection and AML * Collaborative and dynamic work environment with a team of experts in big data, machine learning, security, and scalable infrastructure * Opportunities to work on high-impact projects and contribute to the development of our industry-leading SaaS platform * Recognition and rewards for outstanding performance and contributions to the company's success **Why Join blithequark?** * Be part of a world-class team of experts in big data, machine learning, security, and scalable infrastructure * Drive business growth and mitigate risk through innovative fraud detection and AML solutions * Collaborate with Fortune 500 companies in FinTech, Banking, and E-commerce to deliver measurable improvements in fraud prevention, loss reduction, and operational efficiency * Enjoy a dynamic and flexible work environment with opportunities for growth and development * Receive competitive compensation and benefits package, including bonus, stock options, retirement plan, and health insurance If you're a seasoned professional with a passion for driving business growth and mitigating risk through innovative fraud detection and AML solutions, we encourage you to apply for this exciting opportunity to join blithequark as a Senior Customer Success Manager – Fraud/AML Strategy. 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