**Experienced Telechat / Live Chat Representative – Remote Customer Service and Sales**

At arenaflex, we're revolutionizing the plastics industry with innovative solutions and exceptional customer experiences. As a Telechat / Live Chat Representative, you'll be at the forefront of our customer service team, providing top-notch support to our clients through our cutting-edge live chat platform. If you're a motivated and driven individual with a passion for delivering exceptional customer service, we invite you to join our dynamic team. **About arenaflex** arenaflex is a leading company in the plastics industry, dedicated to providing high-quality products and services to our customers. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our ranks. **Key Responsibilities** As a Telechat / Live Chat Representative at arenaflex, you'll be responsible for: * **Providing Exceptional Customer Service**: Respond to incoming chat messages in a timely and professional manner, ensuring that our customers have a positive and seamless experience while interacting with our brand. * **Product Information and Support**: Provide accurate and detailed information about our products, services, and policies, helping customers make informed decisions and resolve any issues they may have. * **Sales and Upselling**: Effectively promote and upsell products to increase sales, identifying opportunities to enhance customer satisfaction and drive revenue growth. * **Order Management and Tracking**: Assist customers with placing orders and tracking shipments, ensuring that their needs are met and their expectations are exceeded. * **Conflict Resolution and Escalation**: Resolve customer complaints and issues with patience and empathy, documenting and escalating customer feedback and suggestions to improve customer satisfaction. * **Documentation and Reporting**: Document customer interactions and feedback, providing valuable insights to inform business decisions and drive continuous improvement. **Qualifications** To succeed as a Telechat / Live Chat Representative at arenaflex, you'll need: * **High School Diploma or Equivalent**: A minimum of a high school diploma or equivalent is required, with a strong emphasis on communication and interpersonal skills. * **Customer Service or Sales Experience**: 1 year of experience in customer service or sales, preferably in a chat or call center environment, with a proven track record of delivering exceptional customer experiences. * **Strong Written Communication Skills**: Excellent written communication skills, with the ability to type quickly and accurately, and a strong attention to detail. * **Multitasking and Prioritization**: Ability to multitask and prioritize responsibilities, managing multiple customer interactions and tasks simultaneously. * **Team Player with a Positive Attitude**: A positive attitude and strong work ethic, with a willingness to collaborate with colleagues and contribute to a positive and inclusive work environment. * **Microsoft Office and Software Skills**: Proficient in Microsoft Office and able to learn new software systems, with a strong emphasis on adaptability and technical skills. * **Knowledge of the Plastics Industry**: Knowledge of the plastics industry is a plus, but not required. **What We Offer** At arenaflex, we're committed to providing a comprehensive benefits package, including: * **Competitive Salary and Benefits**: A competitive salary and benefits package, designed to attract and retain top talent. * **Comprehensive Training Program**: A comprehensive training program, providing you with the skills and knowledge you need to succeed in your role. * **Opportunities for Growth and Advancement**: Opportunities for growth and advancement, with a clear career path and regular performance reviews. * **Positive and Inclusive Work Environment**: A positive and inclusive work environment, with a supportive and collaborative team. * **Supportive and Collaborative Team**: A supportive and collaborative team, with a strong emphasis on teamwork and open communication. **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and driven individual with a passion for customer service, we invite you to join our dynamic team. With a focus on innovation, customer satisfaction, and employee development, we're committed to creating a positive and inclusive work environment that supports your growth and success. **How to Apply** If you're a motivated self-starter with exceptional communication skills and a passion for delivering excellent customer service, we want to hear from you! Apply now to join our team as a Telechat / Live Chat Representative at arenaflex. Apply Job! Apply for this job