Genesys Cloud Engineer - REMOTE
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do. Responsibilities • Implement Genesys Cloud and PureCloud contact center solutions • Conduct technical implementation activities from post-sale to support transition • Development of Genesys Cloud call flows for routing and IVR • Write and execute test plans Requirements • 1+ year of experience with the Genesys Cloud platform • 3+ years of experience with the contact center solutions • Knowledge of Amazon Web Services (AWS), including S3, EC2, etc. • Experience with applications leveraging APIs, JSON or JavaScript • Knowledge of change control processes • Excellent communication skills Desired • Genesys Cloud Certified Professional (GCP-GC) • AWS Cloud Practitioner Certification • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.) • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript Apply tot his job