Live Chat Support Agent
Overview
We are looking for a Live Chat Support Agent to provide real-time assistance through online chat platforms. This position acts as the first point of contact for customers seeking help or information about products and services...
Key Responsibilities
Respond promptly to customer inquiries via live chat.
Provide accurate information regarding product features and benefits.
Assist customers in navigating through the company website.
Resolve technical issues and troubleshoot problems efficiently.
Document customer interactions and maintain detailed records.
Escalate unresolved issues to senior staff or technical teams.
Ensure customer satisfaction through effective communication.
Maintain a high level of product knowledge to assist customers.
Follow up with customers to confirm resolution of issues.
Work collaboratively with other team members to enhance support processes.
Participate in training sessions to improve skills and knowledge.
Track and report on common customer issues and feedback.
Engage in continuous learning about new products and services.
Required Qualifications
High school diploma or equivalent; associate degree preferred.
Proven experience in customer service roles.
Strong written and verbal communication skills.
Proficiency in using chat software and customer management tools.
Ability to manage multiple chats simultaneously.
Detail-oriented with strong organizational skills.
Demonstrated ability to work under pressure.
Familiarity with CRM software is preferred.
Ability to adapt communication style based on customer needs.
Remote
About the Company:
Ministry of Education
Similar Remote Jobs
Live Chat Support Agent
Posted on: 04-11-2024 05:37
Leave of Absence Administrator
Posted on: 04-11-2024 05:37
Data Entry- Prior Authorization
Posted on: 04-11-2024 05:37
Senior Live Chat Specialist
Posted on: 04-11-2024 05:37
Data Entry Operator (Remote)
Posted on: 04-11-2024 05:37
Enterprise Software Marketing Manager
Posted on: 04-11-2024 05:37
Remote Customer Service Specialist
Posted on: 04-11-2024 05:37
Data Entry Typist (Remote)
Posted on: 04-11-2024 05:37
Guest Services Assistant (virtual)
Posted on: 04-11-2024 05:37
Information Entry Clerk (Remote)
Posted on: 04-11-2024 05:37
Digital Loss Prevention Reviewer (REMOTE)
Posted on: 30-10-2024 05:35
Sr Software Engineer, Android
Posted on: 27-02-2025 00:00
Medical Transcriptionist-Bilingual Spanish Required
Posted on: 30-11-2024 09:47
Remote MBI Development PM
Posted on: 05-11-2024 03:45
Insurance Sales-Remote Position-Flexible Hours
Posted on: 12-11-2024 02:59
Receptionist / Adminstrative Assistant (Remote)
Posted on: 18-12-2024 18:22
Wellness Sales Specialist - Hybrid Remote/Office Austin
Posted on: 04-11-2024 05:37
Part Time admin work from home
Posted on: 16-07-2024 19:02
Administrative Assistant / Data Entry Clerk (Remote Work From Home Online)
Posted on: 20-01-2025 06:21
Remote Tax Senior | Work from Home Opportunities
Posted on: 30-12-2024 06:51