Remote Customer Service Representative/Dispatcher

Remote, USA Full-time Posted 2025-04-18

We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.

Job Role

SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team.

Positions Schedule:
? Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break)
? Monday, Tuesday, Thursday, Friday: Remote work from home 8-5PM (one hour lunch break)

Qualifications
? Previous call center experience - 1 year
? Must be able to type ~70 wpm
? Ability to handle high call volume
? Ability to work independently as well as within the dispatch team
? Be familiar with main cities and locations in Northern Virginia
? Must be able to accurately document information into our customer data base (Service Titan)

Remote Work Qualifications:

SSI will provide a laptop and cell phone but candidates must provide:
? High Speed internet
? Quiet Workspace with minimal background noise

Benefits/Culture
? Medical, Dental, Vision, STD, LTD & Life Insurance
? 401k retirement with match
? 7 Paid Holiday s per year
? Paid Vacation & Personal Days
? Continued education with periodic classes

Apply Job!

Apply for the Job

Remote Customer Service Representative/Dispatcher

Remote Work Qualifications:

Similar Remote Jobs

Remote Customer Service Representative/Dispatcher

Amazon Delivery Driver

Data entry remote

Package Delivery Driver ? Flint, MI

Evening Administrative Assistant - Mullins Site (Part-time temporary)

Help Desk Technician - Remote - 4x10 Schedule Including Weekend Shifts

Remote Customer Service Sales Representative

Community Intern, Fort Lauderdale

Part-Time, Remote Systems Engineer

Teleperformance USA is hiring: Social Media Content Moderator - Onsite -Bilingua

IT Data Scientist II - Integrated Community Safety Office

administrative assistant, License Stores - Carolinas (Remote - U.S.)

Delivery Station Customer Service Associate, Delivery Station Liaison

Virtual Apron Contact Center Supervisor- Millwork (Remote)

Manager, Data Science

Remote Volunteer Family Support Worker ?Live Chat

Manager - Control Management Reporting & Analytics

Data Entry Clerk (Typist) - Remote | WFH

Lead Financial Analysis Dallas, Texas

Yelp Data Entry Job (Entry Level) ? Work From Home Job