Customer Experience Agent - Fully Remote

Remote, USA Full-time Posted 2025-04-18

Job description

This position is responsible for providing service to customers in the Electricity industry.

Essential Duties/Responsibilities: ? Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner ? Research account status and identify account issues ? Address billing inquiries and resolve billing disputes ? Process disconnection and re-connection requests ? Enroll customers and resolve enrollment issues ? Initiate collection activity on past due accounts and process disconnection and re-connection requests ? Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role

Skills/Knowledge/Abilities:
? Bilingual (English/Spanish) Required
? Outstanding phone etiquette and polished communication skills (written and verbal)
? Excellent listening skills
? Ability to maintain a calm demeanor when dealing with agitated customers
? Attentive to detail and committed to high quality customer service
? Strong quantitative, analytical, and problem solving skills
? Willingness to identify problems and suggest process improvements
? Proficiency in Windows environment and MS Word and Excel applications
? Comfortable in a fast paced environment where change is commonplace

Experience:
? Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
? Experience within the retail electricity industry strongly preferred
? Experience in similar markets such as utilities, telecom, or cable preferred

Apply Job!

Apply for the Job

Customer Experience Agent - Fully Remote

Similar Remote Jobs

Customer Experience Agent - Fully Remote

Work From Home Data Entry (Remote)

Transcriptionist Lab -Part Time Day Shift

Virtual Medical Transcriptionist- St. Johns, FL

Customer Care (Remote ) - Wfh

Remote Work From Home Customer Service

Financial Analyst- Remote - Entry Level

Online Amazon Work From Home Jobs

Entry Level Marketing Assistant (Training Offered)

CSR - Customer Service Representative (Remote)

[Part-time Remote jobs] American Airlines Remote Jobs (Customer Service Center) No Experience Indeed $25 Per Hour

Servicing Support Specialist (REMOTE - Eastern Time Zone)

Client Support Representative

Customer Service Representative (Remote) - Part-time

High Paying Work from Home YouTube Moderator Jobs for Teens

[Remote Data Entry Jobs] Amazon Work From Home

Sr. QA Test Lead [Remote]

Remote Data Entry (Must live in MN or WI)

Delta Remote Customer Service $30/Hr - Work From Home Jobs

Member Service Representative - Seasonal - Work From Home