Front of House Supervisor

Job descrption:

An essential responsibility of a Front of House Supervisor is to manage the tasks at hand in the Front Office department to attain superior customer service and financial outcomes for the hotel.

What will I be doing?

You will be tasked with constantly monitoring and reducing the guest wait times, ensuring that guest check-ins and check-outs processes are executed without delays with close attention to detail:

Collaborate with the Sales and Marketing department to ensure proper promotion and selling of rooms that have the highest profit margins

Work closely with your team and support them in handling guest inquiries and requests while also providing guidance where necessary to keep them focused on delivering excellent service

What is our focus?
? Since its inception in 1919, Hilton has been a dominant presence in the hospitality industry.
? Hilton has managed to maintain its reputation for forward-thinking, quality, and prosperity.
? The key to our ongoing leadership is our Team Members' resolute dedication to our Vision, Mission, and Values.
? We take great pride in upholding these values:
? At the heart of our mission is a deep desire to make each guest feel welcomed, comfortable, and cared for.
? We are dedicated to upholding a high standard of ethical practices that sustains our reputation as conscientious professionals.
? As leaders, we set the bar in our industry and work tirelessly to better the communities we serve.
? We recognize and celebrate the individual strengths of each team member.
? Autonomy - Our autonomy means that we are in charge of our own lives, and must own the decisions we make.
? Urgency and discipline underpin our current approach to getting things done

Similarly, we look for the show of the following essential elements:
? Quality
? Productivity
? Dependability
? Customer Focus
? Adaptability

Inside Hilton: What It's Really Like to Work There

Hilton's commitment to offering the finest amenities is what sets them apart from the competition, making their hotels and resorts a preferred choice and top-rated destination for travelers

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