Customer Support Specialist - Voice and Chat
Description:
? Responding to inquiries and complaints from customers via voice calls and/or chat
? Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
? Collaborating with the customer support team to ensure timely and efficient issue resolution
? Identifying opportunities to improve the customer experience and communicating these to the team
Requirements: ? Native Speaker level proficiency in Filipino and English ? Bachelor's degree in a related field (e.g. business, marketing, communication) ? 2 years of experience in a customer support role ? Excellent communication skills, both written and verbal ? Ability to work under pressure in a fast-paced environment ? Strong problem-solving skills and attention to detail ? Experience using customer support software (e.g. Gorgias, etc.)
Benefits:
? Independent Contractor Agreement
? Quarterly Performance Bonus
? Monthly Performance Bonus
? Health Insurance Reimbursement
? WFH Upgrade Allowance
? 15 Days Paid Time-Off
? 6 Company-Wide Holidays
? 6 Country Holidays
? 100% Fully Remote
Similar Remote Jobs
Customer Support Specialist - Voice and Chat
Posted on: 08-01-2025 08:06
Remote Amazon Part Time Data Entry Jobs
Posted on: 08-01-2025 08:06
Microsoft Part-Time Remote Jobs - Hiring Now
Posted on: 08-01-2025 08:06
American Airlines Remote (Work From Home Jobs)
Posted on: 08-01-2025 08:06
Online Amazon Customer Chat Jobs - Part-Time
Posted on: 08-01-2025 08:06
Virtual Assistant and Video Editor (US-Based, Remote)
Posted on: 08-01-2025 08:06
Entry Level Data Entry Clerk (100% Remote)
Posted on: 08-01-2025 08:06
Teleradiologist Role-Remote-Must be Licensed in NJ or...
Posted on: 08-01-2025 08:06
AirBNB Data Entry Jobs (Work At Home)
Posted on: 08-01-2025 08:06
Data Entry Clerk- Part Time - Remote
Posted on: 08-01-2025 08:06
Product Tester - Remote, Homebased (No Experience Required) | $25/hr-$45/hr Part-time/Full-time
Posted on: 19-12-2024 18:04
Customer Service Representative - Remote (Post-Training)
Posted on: 09-08-2024 00:00
Full-Time Customer Support Jobs – Hiring Now
Posted on: 12-09-2024 00:00
Autism Support OT
Posted on: 09-12-2024 18:32
Live Chat Specialist - REMOTE
Posted on: 24-01-2025 04:50
Virtual Sales Representative - Dallas, TX
Posted on: 11-11-2024 03:51
Sr Media Streaming Engineer
Posted on: 30-11-2024 09:47
Healthcare Virtual Assistant
Posted on: 16-07-2024 18:46
Part Time Typing Data Entry - Work From Home Customer Service...
Posted on: 16-07-2024 18:40
Amazon Work From Home & Remote Jobs
Posted on: 16-07-2024 18:44