User Support Specialist - Live Chat
Description:
? Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
? As a User Support Specialist, you?ll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
? This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements: ? You love helping people and find it rewarding to solve their problems. ? You?re a great communicator, both in speech and writing. ? You?re comfortable with ambiguity and working in a fast-paced startup environment. ? 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. ? You can provide solutions for a wide variety of technical support challenges. ? Alignment with Substack?s mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!). ? Zendesk and Stripe experience is a plus. ? Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
? Market competitive salary
? Equity for all full-time roles
? Exceptional benefits
Similar Remote Jobs
User Support Specialist - Live Chat
Posted on: 28-01-2025 06:22
Remote Sales Associate Los Angeles, CA
Posted on: 28-01-2025 06:22
Work From Home Customer Service Assistant
Posted on: 28-01-2025 06:22
Entry Level - Scheduling Assistant (Remote)
Posted on: 28-01-2025 06:22
CSR - Customer Service Representative/Administrative Assistant
Posted on: 28-01-2025 06:22
Transcribe podcast episode and write article
Posted on: 28-01-2025 06:22
Transportation Customer Service Representative / 56312
Posted on: 28-01-2025 06:22
Guest Service Agent/ Hotel Front Desk
Posted on: 28-01-2025 06:22
Live chat support agent- REMOTE PT/FT
Posted on: 28-01-2025 06:22
Accountant Assistant | Remote | Contract
Posted on: 28-01-2025 06:22
Shopify Expert to Link Website to Our UPS Account
Posted on: 22-11-2024 05:34
HCBS Provider Advocate - Remote in Kalamazoo, MI
Posted on: 19-02-2025 06:28
Customs Brokerage Rep II (Remote) Tues- Fri: 8 am - 4:30 pm Sat: 7 am - 3:30 pm
Posted on: 15-11-2024 04:55
Manager - Business Development - Sales (Located Virtual in CA ...
Posted on: 16-07-2024 18:48
Manager, Disney+ Pricing and Yield Management 2 Locations
Posted on: 25-10-2024 07:25
(Work From Home) Data Entry - %100 Remote
Posted on: 26-12-2024 06:11
[Entry Level/No Experience] Amazon Customer Service Remote Jobs ? Work At Home ? Part-Time
Posted on: 20-01-2025 00:00
Data Management Clerk - Remote / Office
Posted on: 13-09-2024 00:00
Work From Home Legal Transcription
Posted on: 11-12-2024 17:45
Southwest Airlines Data Entry Jobs ||Remote|| ? Quality Control?
Posted on: 02-02-2025 00:00