Amazon careers remote jobs
Remote, USA
Full-time
Posted 2025-07-24
Amazon is seeking work from home professionals who are passionate about customer service and are committed to delivering the best possible experience to Amazon customers. As a virtual customer service representative, you will be responsible for catering to customer?s queries and resolving their concerns promptly. Key Responsibilities... As a customer service representative, you will be responsible for the following: ? Assisting customers with their queries related to orders, shipping, payments, refunds, and returns ? Troubleshooting technical issues faced by customers while using Amazon?s products and services ? Providing accurate and timely solutions to customers via chat, email, and phone ? Identifying and escalating customer issues to relevant departments for prompt solutions ? Building rapport with customers and ensuring that their feedback is communicated to Amazon?s management team ? Adhering to Amazon?s customer service policies and processes at all times Skills and Qualifications: ? Excellent communication skills, both written and verbal ? Good problem-solving skills and attention to detail ? Ability to multitask and prioritize work in a fast-paced environment ? Typing speed of at least 40 words per minute ? Fluency in written and spoken English ? Previous customer service experience is an added advantage ? Access to a reliable high-speed internet connection ? Availability to work in shifts, including nights, weekends, and holidays
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