Live Chat Representative
Remote, USA
Full-time
Posted 2025-04-18
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience. Key Responsibilities: ? Engage with customers through live chat to promptly address questions, concerns, and issues. ? Resolve customer inquiries by providing accurate information about products, services, or account details. ? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed. ? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system. ? Collaborate with other customer support teams to improve the overall customer experience. ? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience. ? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support. Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial. Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 31-01-2025 09:56
REMOTE Tax Senior
Posted on: 31-01-2025 09:56
Pennsylvania Tutor (Virtual)
Posted on: 31-01-2025 09:56
Remote Healthcare Recruiter
Posted on: 31-01-2025 09:56
Technology Support Specialist
Posted on: 31-01-2025 09:56
Communications Summer Intern
Posted on: 31-01-2025 09:56
Application Developer 4
Posted on: 31-01-2025 09:56
Remote Chat Support
Posted on: 31-01-2025 09:56
Banking Operations Specialist
Posted on: 31-01-2025 09:56
Sales Benefits Representative
Posted on: 31-01-2025 09:56
TikTok Live Creator
Posted on: 16-07-2024 19:05
Data Entry Specialist
Posted on: 11-01-2025 15:32
Commissions Assistant/Data Entry (Fully Remote) - Apply Now
Posted on: 16-07-2024 18:42
Service and Install Dispatch Service Representative
Posted on: 31-07-2024 19:12
Costco Customer Support Remote Jobs (work from home)
Posted on: 13-12-2024 17:47
Live Chat Agent ( REMOTE )
Posted on: 16-07-2024 18:59
Best Work From Home Jobs for Moms - Flexibility, Freedom, and Earning Potential
Posted on: 12-12-2024 19:16
Remote Customer Support Representative at Hulu
Posted on: 01-07-2024 16:51
Data Entry Operator
Posted on: 27-02-2025 00:00
Travel Sales Associate, Seasonal (Work from Home)
Posted on: 22-11-2024 05:34