Customer Operations Associate

Company Description -

Caarya is an ecosystem of Indian students, startups, and promoters dedicated to enhancing knowledge, skills, values, beliefs, and attitudes through learning experiences. With centers of excellence in colleges across India, students participate in work study programs to learn, train, master skills, and earn. Caarya Excellence Centers are tailored to fit each college's academic schedule, shaping students into thought leaders, master strategists, and innovators in the Indian startup ecosystem.

?? Role Overview

Caarya has partnered with CareerIreland, a rapidly growing company based in Dublin, Ireland, specializing in global immigration solutions. CareerIreland is hiring full-time Customer Operations Associates to support its expanding operations.

As a Customer Operations Associate, you will be responsible for handling customer communications, managing documentation processes, and supporting back-office operations.

?? What You?ll Do

? Customer Support: Respond to customer queries via email in a professional and timely

manner.

? Documentation Review: Process and verify customer documents related to visa and

immigration services.

? Backend Operations: Handle paperwork, maintain records, and ensure accurate filing

of immigration-related applications.

? Digital Workflow Management (good to have): Use AI and other digital tools to

enhance efficiency in documentation and customer communication.

?? What You?ll Gain

? Hands-on Operational Experience: Work in a real-world business environment,

gaining skills in administration and customer support.

? Remote Work Flexibility: Enjoy the freedom to work remotely while contributing to a

global business.

? Industry Exposure: Gain insights into the immigration and international mobility sector.

?? Who Should Apply?

? Candidates with 1-2 years of experience in an operational or customer service role.

? Fresh graduates with strong digital skills and attention to detail are also welcome.

? Individuals with excellent written communication skills and experience in handling business emails.

? People who are proactive, tech-savvy, and capable of working independently in a remote setup.

?? Preferred Skills & Background

? Experience in customer service, operations, or administrative support.

? Familiarity with AI tools for document processing or communication automation is a plus.

? Strong organizational skills and ability to manage multiple tasks efficiently.

?? Commitment & Compensation

? Employment Type: Full-Time (Independent Contractor)

? Work Mode: Fully Remote

? Salary: ?30,000 per month

? Contract Duration: 3 months (Probation Period - post which contract will be renewed based on performance)

? Why Join Career Island?

? Work with a dynamic and growing company in the immigration sector.

? Be part of a team that values efficiency, and customer-centric operations.

? Receive on-the-job training to enhance your skills in operations and customer support.

? Opportunity for long-term career growth based on performance.