Acquisition Vendor Management (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it?s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
? Our community is based on connection and belonging.
? Our creativity allows us to imagine new possibilities for people.
? Our responsibility is to all of our stakeholders.
? It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Responsibilities:

Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).

Diagrams and evaluates existing processes.

Organizes, leads and facilitates cross-functional project teams.

Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems.

Measures performance against process requirements.

Aligns improvement to performance shortfalls.

Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

May deliver presentations and training courses including measurement, analysis, improvement and control.

Surveys and analyzes best practices for techniques and processes.

Communicates team progress. Performs cost and benefit analyses.

Requirements:

5 years of post-graduate experience in operations

Advanced knowledge of customer service and contact center operations

Strong business process improvement/process design skills

Strong stakeholder management skills

Strong Policy Operationalization skills

Proven track-record of developing and delivering support with positive impact to business metrics

Experienced in project management and leading cross-functional teams to successfully achieve business goals Intermediate SQL skills Intermediate Excel Intermediate analytics capability

Education:

Bachelor's Degree or Higher - Lean Six Sigma Green Belt Certified (Black Belt Preferred)

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $75-$89/hour.

Benefits: Medical, Dental, Vision, 401K