Freelance Virtual Assistant ? Customer Service, Marketing & Operations Support

Freelance Virtual Assistant ? Customer Service, Marketing & Operations Support

Company: Nashelle Jewelry

Location: Remote (Freelance)

Hours: 10-20 hours per week (Flexible)

Pay Rate: [Specify your budget range]

About Nashelle Jewelry:

Nashelle Jewelry is a growing fine jewelry brand known for its sophisticated designs and quality craftsmanship. We are expanding beyond our local roots and need an experienced, detail-oriented Virtual Assistant to support customer service, marketing, and e-commerce operations.

Role Overview:

We?re looking for a highly organized and proactive freelance virtual assistant to handle customer interactions, assist with marketing initiatives, and ensure smooth day-to-day operations.

Key Responsibilities:

? Customer Service:

? Respond to customer inquiries via email, chat, and social media

? Process orders, returns, and exchanges

? Provide personalized assistance and ensure excellent customer experience

? E-Commerce & Website Management:

? Update product listings, descriptions, and pricing on Shopify

? Track inventory and coordinate with the fulfillment team

? Ensure a seamless online shopping experience

? Marketing & Social Media Support:

? Assist with influencer outreach and email campaigns

? Schedule and manage social media posts (Instagram, Facebook, TikTok, Pinterest)

? Engage with followers, respond to comments/messages, and track engagement metrics

? Administrative & Research Tasks:

? Conduct industry and competitor research

? Perform data entry and maintain spreadsheets

? Assist with other operational needs as required

Ideal Candidate:

? Previous experience in customer service, e-commerce, or digital marketing

? Strong understanding of Shopify, social media platforms, and email marketing tools

? Excellent written and verbal communication skills

? Highly organized, proactive, and able to work independently

? Passion for fashion, jewelry, or luxury brands is a plus

Hours & Compensation:

? 10-20 hours per week (flexible, based on workload)

? Competitive hourly rate (please specify your budget range)

? Opportunity for increased hours and long-term collaboration based on performance