Live Chat Representative

Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met and their inquiries are resolved promptly. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.

Duties
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
? Provide accurate information regarding products, services, and policies.
? Assist customers with troubleshooting issues and resolving complaints effectively.
? Perform data entry tasks to maintain accurate customer records and documentation.
? Conduct outbound calling as needed to follow up on customer inquiries or feedback.
? Collaborate with team members to improve processes and enhance the overall customer experience.
? Maintain a high level of product knowledge to provide informed support.

Skills
? Strong customer service skills with a focus on delivering excellent support.
? Proficient in data entry with attention to detail.
? Bilingual or multilingual abilities are highly desirable, enhancing communication with diverse customers.
? Excellent phone etiquette and communication skills in English; additional languages are a plus.
? Experience in sales is beneficial for identifying opportunities to upsell products or services.
? Ability to handle high call volumes while maintaining professionalism and patience.
? Strong problem-solving skills and the ability to think critically under pressure.

Join us in making a difference by providing outstanding support to our valued customers!

Job Types: Full-time, Part-time

Pay: $18.80 - $22.59 per hour

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? Day shift
? Evening shift
? Morning shift
? Night shift
? Overnight shift
? Rotating shift
? Split shift

Work Location: Remote