Customer Service Representative (Remote ? Upwork) | Join the Dekni Creations Team!

Dekni Creations is the Internet?s best place for custom hats for companies and events. We take pride in delivering high-quality craftsmanship and top-tier customer service?our goal is to ensure every customer walks away happy and satisfied!

As we grow, we?re looking for a Customer Service Representative to help us maintain our high standards. If you?re a hat enthusiast with excellent problem-solving skills, attention to detail, and a passion for customer care, we?d love to hear from you!

What You?ll Do:

• Manage and respond to customer tickets using Gorgias.

• Assist customers with order updates, inquiries, and general product guidance?basic knowledge of hats and embroidery / deco techniques is a plus!

• Process and send invoices via Shopify.

• Keep the team informed about order changes for production via Redbooth.

• Coordinate with the art and production teams to ensure smooth order fulfillment.

• Provide empathetic and solution-driven support, ensuring every customer interaction is positive.

• Use Slack for internal team communication.

What We?re Looking For:

• Experience with Gorgias or similar customer service platforms.

• Familiarity with Shopify for invoicing and order updates.

• Strong conflict resolution skills?you know how to turn a frustrated customer into a happy one.

• A hat enthusiast (preferred!) who understands the passion behind custom headwear.

• Highly detail-oriented?small changes in details can make a big difference in our work flow!

• Excellent communication skills and the ability to mirror empathy in responses.

Why Join Dekni Creations?

• Work remotely with a kind and passionate team.

• Be part of a company that values quality and customer satisfaction above all else.

• Opportunity to grow with a business that?s growing .

If you?re ready to join a team that puts customers first and thrives on creativity, apply now! Let us know why you?d be a great fit and share any relevant experience. We can?t wait to hear from you!