Remote Bilingual Healthcare Customer Service Representative

Remote, USA Full-time Posted 2025-04-18

Fields Inbound Patient Calls
Fields Insurance Carrier, Attorney and Non-Self Pay related Inbound Calls.
Manages assigned inventory through the proper and timely cycling of Dispositional Segments within Excalibur or the Client?s software solution(s).
Consistently meets the Total Touches per Day target (for both Patients and Guarantors) as determined by the assigned Segment of A/R and other Client nuances and considerations.
Accurately sets up Payment Plans with Patients per Client guidelines.
Secures Payments and Partial Payments with Patients per Client guidelines.
Performs Account research and resolution on Self Pay, FAP and Insurance topics in timely and results oriented fashion.
Consistently documents all Patient encounters in Hospital?s source system and/or Excalibur?s workflow solution.
Patient-Centric Customer Service.
Empathy.
Multi-system toggling and organizational efficiency.
Documentation, written and verbal communication.
Proficiency in Microsoft Office Products including Word, PowerPoint and Excel.
HIPAA and related Privacy and Security Acts and Regulations.
Excellent Communication Skills and an ability to connect with, patients, leaders and staff.
Team Player.
Passion for Healthcare.
Fluent in spanish
High School Diploma or equivalent is required for this position.