Technical Account Manager(s) (Remote | DoD)

Title: Technical Account Manager (Jr. / Mid. / Sr.)
Location: San Antonio, TX (Remote)
Clearance: Secret Eligible / Top Secret (SCI Eligible)
About this role:
? Rackner is seeking Technical Account Managers that will be primary tech advisors for both incoming customers and existing customers alike.
? TAMs align customers with technical solutions within the Platform One portfolio and continue hands-on support throughout the full customer lifecycle.
? Platform One is a DoD enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging industry best practices, open-source software such as Kubernetes and containers, and commercial solutions to instantiate CI/CD pipelines at various classification levels.
? Rackner is working with the Platform One program to support these initiatives and provide technical services and expertise for the program's success.
We are seeking professionals with experience in:
? Technical sales and customer support.
? Managing technical exploration documentation.
? Platform One portfolio and services.
? DevSecOps principles and practices.
? Kubernetes and Docker containerization.
? CRM technologies and Jira/Confluence for documentation and project management.
What will make you successful:
? Maintain and support continuous customer support throughout the full customer lifecycle.
? Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations.
? Support customer onboarding and ensure accurate resource and solution stack provisioning.
? Conduct monthly and quarterly health checks in coordination with customer Business Account Managers.
? Provide technical guidance during annual renewal processes.
Who We Are:
? Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
? We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
? Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
? Our customers hail from a diverse, ever-growing list of industries.
Benefits/Additional Info:
Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided . Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!
? 401K with 100% matching up to 6%
? Highly competitive PTO
? Great health insurance with large network of providers
? Medical/Dental/Vision
? Life Insurance, and short & long term disability
? Industry-Leading Weekly Pay Schedule
? Home office & equipment plan
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