Work from Home Customer Representative

Full job description

FULL-TIME/PART-TIME
? Remote in USA
JOB DESCRIPTION:

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that field technicians may encounter with accuracy and efficiency.
COMPENSATION:

Pay: $4,960.00 - $5,930.00 per month

BENEFITS DENTSU CREATIVE MKTG PROVIDES: ? Laptop with High-Speed Internet Access ? Paid Time Off + Paid Holidays ? Medical, Dental, and Vision ? Life and AD&D Insurance $25,000 Employer Paid ? Additional Benefits including: Disability, Life and Accident Insurance, Cancer and Critical Illness Insurance and Hospital Confinement Indemnity Insurance PREFFERED EXPERIENCE AND CAPABILITIES: ? At least 1 year of previous experience working with customers ? Proficient in MS Excel - 1 year experience required ? Ability to quote pricing preferred MINIMUM QUALIFICATIONS: ? Must be able to work under limited supervision ? Excellent customer service skills ? Highly organized ? Ability to work in a fast paced environment ? Excellent communication skills, both written and verbal ? Strong attention to detail ? Ability to multi-task ? Dependable REQUIREMENTS KNOWLEDGE, SKILLS, AND ABILITIES (MKTG'S): ? Responsible for receiving calls during normal business hours/on-call ? Ensures all call outs are completed in a timely manner. ? Creates and assign work orders to vendors. ? Dispatching and tracking marketers assigned to work orders. ? Quoting services to customer depending on the market pricing for each. ? Customer service and issue resolution for vendors. ? Assists customers with resolving issues involving cell site maintenance. ? Ensures customers are updated daily for all emergency call out requests. ? Assists marketers with directions, access issues, and other issues that arise while working in the field. ? Responsible for completing all assigned work orders in a timely manner. ? Prepare work orders for invoicing. ? Adding cost to individual work orders for invoicing. ? Generate reports within proprietary systems. ? Tracker updates submitted to customer on a weekly or monthly basis depending on each customer market. ? Following up with all open work that is needing to be scheduled. ? Responsible for all day to day service scheduling. ? Creating work orders/dispatching and scheduling all emergency call out requests. ? Vendor issue resolution. ? Working closely with propane vendors on any access issues, directions, or other issues pertaining to completing.

Dentsu Creative MKTG is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

#Remote #CustomerService