Product Test Engineer - REMOTE Los Angeles

About FleetUp Founded in 2013 in the heart of Silicon Valley, FleetUp is a global B2B enterprise specializing in software for the Mobility Industry. Offering a competitive salary, great benefits, and the ability to work alongside a diverse team of skilled professionals, FleetUp is excited to welcome new colleagues into our organization. If you are a hard-working individual who is willing to push themselves to their professional limits, FleetUp might just be the perfect environment for you. FleetUp is looking for a Product Test Engineer to join our growing Product Test team. In this remote role, you will have a direct impact on the continued growth and success of our brand. As a Product Test Engineer, you will: ? Identify hardware and software solutions ? Troubleshoot escalated technical issues ? Investigate, diagnose and resolve product issues reported by customers ? Work with Tech Support, Customer Success, QA, and Engineering departments to quickly get to the root of reported issues ? Provide timely and accurate resolutions to reported issues ? Speak with customers through a series of actions to resolve a problem ? Follow up with clients to ensure the problem is resolved ? Support the roll-out of new applications. ? Provide support in the form of procedural documentation ? Manage multiple cases at one time ? Test and evaluate new hardware and software products ? Perform new product hardware validations, hardware testing and platform interface testing including electrical safety checks on products and equipment ? Test prototype and pre-production test hardware products to prove the functionality promised by vendors and identify hardware design issues ? Setup, execute tests and provide summary reports, insights and analysis ? Analyzing test data to identify both hardware and software issues, and report findings ? Maintain and improve existing test firmware and test software to achieve validation and debugging goals ? Collaborate closely with product engineers and test engineers to improve our products and drive innovation through quality ? Perform product reliability tests (Drop / Vibration / Heat) ? Make on-site visits to customer locations (both domestic and international) to fix issues ? Occasionally work out of FleetUp office (located in Glendale) and remotely Knowledge/Skill Requirements: ? 3+ years of product support experience ? Strong organizational skills with the ability to manage time ? Familiarity with hardware and software test tools ? Hands-on experience in understanding the hardware components and functionality based on vendor hardware manuals ? Hands-on experience in setting up test environment, drafting test cases and test execution ? Experience producing written technical test reports ? Strong interpersonal skills to interact and communicate effectively one-on-one and group situations and to build cooperative effective relationships ? Experience with automotive industry a plus