Enterprise IT Support Officer (EITSO) - SME (Government)

Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers? mission. Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an enterprise IT support officer (EITSO) to support the IT incident management team in providing technical support and customer service. Job Duties/Responsibilities: Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes) Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems Maintains a troubleshooting tracking log ensuring timely resolution of problems Works independently, receives minimal guidance Acts as a resource for colleagues with less experience Has knowledge of best practices and how own area integrates with others Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Explains complex concepts Hours will depend on the specific team being supported. Generally, requests are to provide support between the hours of 6:00 a.m. ? 6:00 p.m. Required Clearance TSSCI with poly (tssci) (#polygraph) Required Qualifications: Requires conceptual and practical expertise in own area and general knowledge of related areas Ability to act as a resource for other team members; may lead projects with limited risks and resource requirements BA/BS and 10 years of experiences, or a combination of education and work experience equivalent to 13 years Our enterprise IT support officer's earn between $79,300 - $194,135. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Herndon, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven?t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of?at AT&T, we create connections that change the world.