Customer Service Representative-Retention (Hybrid)

Job Description:
This hybrid-remote position reports to our 1010 N. Saint Mary?s St. San Antonio, TX 78215 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.
This is your opportunity to be the voice of AT&T ? a global leader in communications and technology. As a member of our team, you?ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Pay Transparency:
Our Premier Service Consultants earn between $16.23 hourly - $17.58 hourly + uncapped commissions monthly if all sale goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
How You?ll Make an Impact:
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you?ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day-to-Day Will Look Like:
? Handle customer interactions (calls, chats, emails) in a fast-paced environment.
? Accurately resolve issues related to service, billing, payments, and collections.
? Explain bills and product features clearly.
? Troubleshoot basic problems and seek higher support if needed.
? Build customer confidence and loyalty by resolving issues. ? Support various customer inquiries, including technical issues.
? Work a flexible 40 hour per week schedule, which may include nights and weekends.
? Paid training.
What we are looking for:
? Unwavering Customer Focus
? Strong Work Ethic
? Adaptability
? Problem-Solving Skills
? Attention to Details
Joining our team comes with amazing perks and benefits:
? Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
? Tuition reimbursement program
? Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
? Paid Parental Leave
? Medical/Dental/Vision coverage
? 401(k) plan
? Additional sick leave beyond what state and local law require may be available but is unprotected
? Adoption Reimbursement
? Disability Benefits (short term and long term)
? Life and Accidental Death Insurance
? Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
? Employee Assistance Programs (EAP)
? Extensive employee wellness programs
WFH Requirements
? You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all the equipment you?ll need to get started! (keyboard, monitor, computer, mobile device, etc.)
? Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
? You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you?re ready to take the lead as the voice of AT&T, we?d love to hear from you!
Your future is calling. Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
San Antonio, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Remote
About the Company:
AT & T
AT&T is bringing it all together - helping people mobilize their worlds - with advanced mobile services, next-generation TV and high-speed Internet services, and smart solutions for businesses.
For more than a century, we have consistently provided innovative, reliable, high-quality products and services. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're creating new solutions for consumers and businesses to help them mobilize their communications and entertainment.
AT&T has more than 120 million wireless customers who have the nation's strongest LTE signal* and the nation's most reliable 4G LTE network** at their fingertips. Our voice and data network covers more than 99 percent of all Americans, so our customers can stay connected from virtually anywhere - whether they're driving home from work, or driving across the country.
Even if our customers decide to travel abroad, we have them covered. AT&T has the best worldwide coverage of any U.S. carrier, with voice services in more than 225 countries and territories, data roaming in more than 210 countries and territories, and 3G in more than 170 countries and territories. We also plan to expand into Latin America with our acquisition of Iusacell - Mexico's leading wireless company.
Company Size:
10,000 employees or more
Industry:
Telecommunications Services
Founded:
1876
Website:
http://www.att.com/