Online Chat Representative

We are seeking a dedicated and customer-focused Online Chat Representative to join our customer support team. As a Online Chat Representative, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in... real-time.

Online Chat Representative Duties and Responsibilities
? Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
? Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
? Maintain a high level of professionalism and customer service etiquette in all interactions.
? Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
? Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
? Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
? Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
? Collaborate with team members and other departments to ensure consistent and effective customer support.

Online Chat Representative Requirements and Qualifications
? Strong problem-solving skills and the ability to think quickly and logically.
? Proficiency in using computers and familiarity with chat and messaging platforms.
? Ability to multitask effectively and handle multiple chat conversations simultaneously.
? Empathy, patience, and a customer-focused attitude.
? Excellent written communication skills with a strong command of grammar and spelling.
? Previous customer service or chat support experience is a plus but not required.
? Willingness to work flexible hours, including evenings, weekends, and holidays if required.
? Team player with strong interpersonal skills.
? Ability to adapt to changing processes and technologies.

Job Type: Part-time

Pay: $20.40 - $23.70 per hour

Expected hours: No less than 17 per week

Work Location: Remote