Customer Service Representative - Remote

Remote, USA Full-time Posted 2025-04-18

Description:
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed

Requirements: ? At least 1 year of experience working in a customer service or call center environment ? Top notch written and verbal communication skills ? Solid computer... skills (Word/Excel/Outlook); you?ll have to be internet savvy as well ? We get a lot of email and chats, so you?ll have to type pretty fast ? Must have access to a 100 kb/s connection internet speed ? A quiet secure home work space and the ability to be available to accept customer contacts ? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons ? Bilingual (Spanish) is a PLUS!

Benefits

Apply for the Job

Customer Service Representative - Remote

Similar Remote Jobs

Customer Service Representative - Remote

Call Center Representative - REMOTE

Video Content Creator at 360UNICORN

Customer Service Representative Remote OH

Virtual Scheduling Assistant-Entry Level (Travel)

Delta Airlines Online Jobs $26Hr

SVP- B2B Virtual Channel Sales

Manager Role - Fully Remote

Virtual Assistant (Work From Home)

Remote Data Entry Associate (Remote)

Medical/Surgical Transcriptionist - Radiology

Remote Senior MarTech Engineer (React & AWS Architecture) with verification

Senior Manager, Digital Product Strategy

Senior Analytics Engineer - Reporting & Analytics

Data Entry Remote Jobs Part Time - Join Our Team

Remote Office Assistant

Student Data Entry Jobs - Work from Home Opportunity

Call Center Swing Shift Agent247 Call Center

Part Time In-Store Shopper (Online Orders)

Global Senior Field Education Specialist - CAS-Remote