Customer Service/Healthcare - Remote
Job Title: Customer Service/Call Center - Healthcare (Remote)
Contract Duration: 6 Months...
Pay Rate: $19/50/hr
Location: Remote - Must reside in Florida
Work Hours: 8-5 EST
Qualifications/Skills Needed
? Call Center experience is a must. Customer service experience needed
? 2-3 years managed care or physician's office experience
? Medical terminology
? Typing skills
? LTC/Medical Authorization experience
? Outlook, Word and Microsoft Windows
? High School Diploma or equivalent
Day To Day Responsibilities Of Role
? Assist to resolve missed visits or missed supplies - reaching out to Provider for status/update authorizations, as needed
? Assist with all LTC (Member/Provider) calls. We focus on one call resolution and answering calls in a timely manner
? Review authorizations and assist with correcting authorizations, as needed, to match the PCCP
? Triage/Route calls correctly. Unless member/provider insists that they only want to speak to CC, team will try to resolve issues brought up by the caller before the call is routed to CC or Sup.
Performance Expectations
? Call Center metrics (Talk time, Hold, Aftercall), Schedule Adherence and Call Quality scores 95% or above
Similar Remote Jobs
Customer Service/Healthcare - Remote
Posted on: 20-08-2024 00:00
Remote Data entry clerk
Posted on: 20-08-2024 00:00
LIVE CHAT SUPPORT (REMOTE)
Posted on: 20-08-2024 00:00
Remote Live Chat Specialist
Posted on: 20-08-2024 00:00
Remote, Work from home
Posted on: 20-08-2024 00:00
Live Chat Remote Support
Posted on: 20-08-2024 00:00
Remote Sales Chat Representative
Posted on: 20-08-2024 00:00
Social Media Chat Assistant
Posted on: 20-08-2024 00:00
Bookkeeper (Remote Scheduling Flexibility)
Posted on: 20-08-2024 00:00
Remote Live-chat Customer Support
Posted on: 20-08-2024 00:00
Administrative Data Entry (Work at home) Entry Level
Posted on: 16-11-2024 00:00
Remote Night Shift Chat Agent | Earn $25-$35/HR From Home | Start Your Journey In Customer Service By Joining Our Remote Team | Flexible Hours And Competitive Pay From Home
Posted on: 10-10-2024 00:00
Manager, Programmatic & Investment Optimization
Posted on: 27-02-2025 00:00
Operations Analyst - Sanctions Screening Center of Excellence - 3rd Shift
Posted on: 24-01-2025 04:52
Operations - Services Lead
Posted on: 07-12-2024 04:20
Administrative Assistant / Data Entry Clerk / Typing (Work From Home - Online)
Posted on: 14-10-2024 04:23
WFM-[Customer Support] Jobs ? Amazon Hiring Now
Posted on: 04-11-2024 05:37
Chewy Customer Support Jobs
Posted on: 16-07-2024 18:54
Remote Customer Service Representative
Posted on: 15-12-2024 15:02
Work From Home Delta Data Entry Jobs [Immediate Openings]
Posted on: 27-02-2025 00:00