Customer Service Representative - Remote

Remote, USA Full-time Posted 2025-04-18

Description:
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed

Requirements: ? At least 1 year of experience working in a customer service or call center environment ? Top notch written and verbal communication skills ? Solid computer... skills (Word/Excel/Outlook); you?ll have to be internet savvy as well ? We get a lot of email and chats, so you?ll have to type pretty fast ? Must have access to a 100 kb/s connection internet speed ? A quiet secure home work space and the ability to be available to accept customer contacts ? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons ? Bilingual (Spanish) is a PLUS!

Benefits

Apply Job!

Apply for the Job

Customer Service Representative - Remote

Similar Remote Jobs

Customer Service Representative - Remote

Remote, Part-time Agile Project Manager

Healthcare Customer Service Representative (REMOTE)

Entry Level - Vacation Researcher

Call Center Associate Remote Medicaid

US non-IT Recruiter - Freelance

Online Chat Support - Remote

YouTube Script Writer - Contractor

Ecommerce Brand Manager (Fully Remote)

Remote Travel Data Entry Specialist

University Intern - US

Central Selling Associate - Millwork - REMOTE - PST, MST & CST Only

Pharmacy Technician - Medicare Stars Program - Cigna Healthcare - Remote

Call Center Agent-REMOTE

Remote Work - Legal Transcription

Remote Licensed Insurance Representative - Non-Sales

Virtual RN Part Time Evenings- Onsite

PRN Pharmacy Technician

Part-Time Amazon [Customer Service] Jobs ? Remote Work Opportunities

Tired of Working Holidays? | Flexible, Part-Time Teleradiologist Opportunities