Online Chat Specialist
About Us
Cartref House is dedicated to providing exceptional customer service. We are seeking a highly motivated and professional Online Chat Specialist to join our team and help us deliver top-notch support to our clients...
Responsibilities
? Customer Support: Provide timely and accurate responses to customer inquiries via online chat.
? Issue Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
? Product Knowledge: Maintain a deep understanding of our products and services to assist customers effectively.
? Documentation: Accurately document customer interactions and issues in our support system.
? Engagement: Engage with customers to ensure a positive experience and build long-term relationships.
? Feedback: Gather customer feedback and share insights with the team to improve our services.
? Team Collaboration: Work closely with other team members to ensure a consistent and high-quality customer experience.
Qualifications
? Excellent written communication skills.
? Previous experience in customer service or a related field.
? Strong problem-solving skills and attention to detail.
? Ability to multitask and manage time effectively.
? Proficiency with chat support software and customer service tools.
? Ability to work independently and as part of a team.
? High school diploma or equivalent; additional qualifications are a plus.
Benefits
? Competitive hourly wage
? Flexible working hours
? Health and dental insurance
? Retirement savings plan
? Opportunities for career advancement
? Comprehensive training and support
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