Customer Relations Specialist

Job Summary

Job Title: Customer Relations Specialist

Company: Amazon Inc.

Job Type: Full-Time

Location: California

Salary: Competitive, based on experience

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k), Employee Discounts, and more

Job Description

Amazon Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Specialist. In this role, you will be the frontline support for our valued customers, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities

• Provide exceptional customer service through various channels including phone, email, and chat.


• Resolve customer issues and complaints with a high level of professionalism and empathy.


• Maintain comprehensive knowledge of Amazon? products, services, and policies to assist customers accurately.


• Document customer interactions and maintain accurate records in our CRM system.


• Collaborate with other departments to escalate and resolve complex issues.


• Continuously seek ways to improve customer satisfaction and loyalty.

Requirements

• High school diploma or equivalent required; a bachelor? degree is preferred.


• Previous experience in a customer service or customer relations role is highly desirable.


• Excellent communication skills, both written and verbal.


• Strong problem-solving abilities with a customer-centric approach.


• Ability to handle stressful situations with patience and professionalism.


• Proficient computer skills and ability to navigate multiple systems and applications.


• Flexible availability, including weekends and holidays, as needed.

Benefits

• Comprehensive health and dental insurance.


• Paid training and professional development opportunities.


• Generous paid vacation and holiday schedules.


• Employee discounts on Amazon products and services.


• Retirement savings plan with 401(k) matching.

Company Overview

Amazon Inc. is a global leader in e-commerce and cloud computing, dedicated to delivering innovative solutions and exceptional customer experiences. With a mission to be Earth? most customer-centric company, we continually strive to exceed our customers’ expectations through our vast selection of products and services.

Why Join Amazon

Joining Amazon means being part of a dynamic and forward-thinking company that values creativity, innovation, and collaboration. You will have the opportunity to grow your career in a supportive and inclusive environment, where your contributions make a tangible impact. Our commitment to employee well-being and development ensures that you have the resources and support you need to thrive both personally and professionally.

Equal Opportunity Employer Statement

Amazon Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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