Customer Service Manager

Job Summary

Amazon Inc. is seeking a dynamic Customer Service Manager to join our team in Washington. This is a full-time position offering a competitive salary, comprehensive health and dental benefits, paid training, and generous vacation time. As a Customer Service Manager, you will lead a team dedicated to providing exceptional service to Amazon’s customers.

Job Description

As a Customer Service Manager at Amazon, you will oversee a team of customer service associates, ensuring that they deliver superior service to our customers. You will be responsible for managing the day-to-day operations, coaching and mentoring your team, and driving performance improvements to meet the company’s goals.

Requirements

• Bachelor’s degree in Business Administration or a related field.


• Minimum of 3 years of experience in a customer service management role.


• Strong leadership and team management skills.


• Excellent communication and interpersonal skills.


• Ability to handle high-stress situations and make decisions quickly.

Responsibilities

• Lead, coach, and mentor a team of customer service associates.


• Monitor team performance and implement improvements as needed.


• Handle escalated customer issues and ensure a high level of customer satisfaction.


• Develop and implement strategies to improve customer service processes and efficiency.


• Collaborate with other departments to address customer needs and improve service delivery.

Benefits

• Comprehensive health and dental insurance.


• Paid training and professional development opportunities.


• Generous paid vacation and sick leave.


• Retirement savings plan with company match.


• Employee discounts on Amazon products and services.

Educational Qualifications

• Bachelor’s degree in Business Administration or a related field.

Experience

• Minimum of 3 years of experience in a customer service management role.

Company Overview

Amazon is a global leader in e-commerce and technology. We are committed to providing our customers with the best possible shopping experience. Our innovative and customer-centric approach has made us a leader in our industry. At Amazon, we believe in hard work, creativity, and a dedication to excellence.

Why Join Amazon?

Joining Amazon means being part of a dynamic and innovative company that is constantly evolving. We offer our employees the opportunity to grow professionally and personally, through challenging work and comprehensive development programs. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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